Eyewear Concierge & EyeCare Consultant (Evenings/Weekends)

Specsavers; Ottawa; On-site; CAD 23,000 - 28,000; Part time

Benefits offered by this job

3 weeks vacation

Birthday leave

Vision care

Friends & family discounts

Employee assistance program

Career growth

Job summary

Specsavers Ottawa welcomes you to join our eyecare and eyewear team. As Retail Associates (Eyecare Consultants), you’ll create memorable experiences, guide customers through frame collections, and support first-time contact lens wearers. No Optical experience?

No problem – we provide full training and ongoing support to help you succeed. We offer flexible hours, evenings and weekend shifts, a friendly environment, and benefits.

Qualifications

• Availability to work evenings and weekends is required.
• Passion for creating WOW moments through exceptional customer service.
• Ability to thrive in a fast-paced retail environment and stay organized.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing demeanor with ability to provide knowledgeable product recommendations.
• Motivated by building long-term customer relationships and Specsavers’ CX model.
• Previous retail or customer service experience is an asset but not essential.
• Enthusiasm for learning about frames, lenses, and pre-testing procedures.
• Must be legally eligible to work in Canada; immigration support is not provided.

Responsibilities

• Welcome customers warmly and create a friendly store environment.
• Understand customers’ needs and recommend eyecare solutions.
• Guide customers in selecting frames to suit lenses and style.
• Explain offers, products, and services clearly for informed choices.
• Perform pre-screening tests (retinal imaging, pressure checks, visual field testing) with full training.
• Measure and adjust frames for a precise fit.
• Process orders for prescription glasses and contact lenses accurately.
• Schedule follow-up appointments to maintain customer care.
• Act as a Specsavers ambassador, upholding our behaviours and values.

Skills

Customer service

Retail experience

Friendly demeanor

Flexibility

Reliability

Communication

Product knowledge

Job description

Specsavers Ottawa welcomes you to join our eyecare and eyewear team. As Retail Associates (Eyecare Consultants), you’ll create memorable experiences, guide customers through frame collections, and support first-time contact lens wearers. No Optical experience?

No problem – we provide full training and ongoing support to help you succeed. We offer flexible hours, evenings and weekend shifts, a friendly environment, and benefits.