Export Documentation Front Desk Specialist

MEDITERRANEAN SHIP.INC.; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible health and dental benefits

RRSP coverage

Tailored training programs

Employee mentorship

Employee referral incentive

Community involvement

Gym facilities (Montreal/Toronto)

Health & Wellness Program

Job summary

MSC Canada is seeking a Representative, Export Documentation - Front Desk to ensure accurate and timely processing, recording, and distribution of shipping documents. You will be the primary contact at the front desk for Export, Import, and Foreign-to-Foreign activities, coordinating with couriers and internal teams.

The role requires 2 years in a customer service setting, proficiency with Microsoft applications, and bilingual English/French communication.

Qualifications

• 2-year experience in a customer service environment.
• Documentation knowledge an asset.
• Bilingual written and spoken (French / English) to manage the Front Desk independently.
• Proficient in Microsoft applications.
• Experience operating within ERP systems or Transportation Management systems.

Responsibilities

• Attend the front desk and assist couriers with the pickup and surrender of documents.
• Ensure all original import Bills of Lading received are accurately recorded in the system in a timely manner to support releasing requirements.
• Scan export Bills of Lading in and out of the system.
• Respond to miscellaneous customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Ensure all documents received at the front desk (Export, Import, and Foreign-to-Foreign) are entered into the appropriate systems in accordance with procedures and that the relevant departments or individuals are notified immediately due to the time-sensitive nature of these documents.
• Maintain accuracy and diligence when filing and releasing Original Bills of Lading.
• Direct customers approaching the front desk to the appropriate support channels.
• Collaborate across departments to ensure MSC-related packages are forwarded to the correct MSC offices across Canada via courier or as directed by Administration.
• Monitor and maintain courier supply inventory to ensure the Front Desk and Printing teams have adequate materials for sending Original Bills of Lading and to prevent supply shortages

Skills

Customer service

Bilingual French/English

Microsoft Office

ERP/Transportation Management

Front Desk scheduling

Supply Chain Management

Additional languages

Documentation knowledge

Tools

Microsoft Office Suite

ERP systems

Transportation Management systems

Job description

MSC Canada is seeking a Representative, Export Documentation - Front Desk to ensure accurate and timely processing, recording, and distribution of shipping documents. You will be the primary contact at the front desk for Export, Import, and Foreign-to-Foreign activities, coordinating with couriers and internal teams.

The role requires 2 years in a customer service setting, proficiency with Microsoft applications, and bilingual English/French communication.