Representative, Export Documentation - Front Desk / Représentant(e), Documentation Exportations

MSC Mediterranean Shipping Company SA; Montreal (administrative region); On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & dental benefits

RRSP matching

Training and development programs

Mentorship and leadership support

Employee referral program

Gym facilities in Montreal and Toronto

Health & Wellness Program

Job summary

MSC Canada is seeking a Front Desk Representative for Export Documentation to ensure accurate, timely processing of shipping documents. You will support export, import, and foreign-to-foreign activities, manage document control, customer inquiries, and courier coordination, while maintaining strict adherence to procedures.

Join a team focused on accuracy, security, and service excellence with opportunities for professional development and cross-department collaboration across Canada.

Qualifications

• 2 years of experience in a customer service environment.
• Experience with documentation is an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP or Transportation Management systems.
• Available for structured front desk scheduling from 8:30 a.m. to 5:00 p.m.
• Bilingual written and spoken (French / English) is an asset.

Responsibilities

• Attend front desk and assist couriers with document pickup and surrender.
• Record original import Bills of Lading in the system promptly.
• Scan export Bills of Lading in and out of the system.
• Respond to customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Enter all front desk documents into systems and notify relevant departments due to time sensitivity.
• Maintain accuracy when filing and releasing original Bills of Lading.
• Direct customers to appropriate support channels.
• Coordinate with departments to forward MSC packages to the correct MSC offices in Canada.
• Monitor courier supply inventory for front desk and printing teams.

Skills

Customer service experience

Microsoft applications

ERP / TMS experience

Bilingual English/French

Front desk scheduling

Tools

ERP systems

Transportation Management Systems

MS Office Suite

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description

Department Summary

The Corporate Export Documentation Department ensures the accurate, compliant, and timely processing of shipping documentation supporting MSC Canada's export operations. The department manages critical documentation processes, regulatory compliance requirements, document control activities, and customer support functions to facilitate the efficient movement of cargo while maintaining the highest standards of accuracy, security, and service excellence.

Position Summary

The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as the primary contact for front-desk operations. This role supports Export, Import, and Foreign-to-Foreign activities through document management, customer service, customs-related processing, courier coordination, and compliance with company procedures, contributing to the efficient and secure flow of documentation across the organization.

Level of Responsibility

Works independently on individual tasks under high supervision. No direct responsibility for guiding others.

Key Tasks

• Attend the front desk and assist couriers with the pickup and surrender of documents.
• Ensure all original import Bills of Lading received are accurately recorded in the system in a timely manner to support releasing requirements.
• Scan export Bills of Lading in and out of the system.
• Respond to miscellaneous customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Ensure all documents received at the front desk (Export, Import, and Foreign-to-Foreign) are entered into the appropriate systems in accordance with procedures and that the relevant departments or individuals are notified immediately due to the time-sensitive nature of these documents.
• Maintain accuracy and diligence when filing and releasing Original Bills of Lading.
• Direct customers approaching the front desk to the appropriate support channels.
• Collaborate across departments to ensure MSC-related packages are forwarded to the correct MSC offices across Canada via courier or as directed by Administration.
• Monitor and maintain courier supply inventory to ensure the Front Desk and Printing teams have adequate materials for sending Original Bills of Lading and to prevent supply shortages

Skills / Experience

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• 2-year experience in a customer service environment.
• Documentation knowledge an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP systems or Transportation Management systems and asset.
• Available for structured, Front Desk scheduling framework from 8:30 a.m. to 5:00 p.m.
• Specialty in Supply Chain Management or Operations Management an asset.
• Bilingual written and spoken (French / English) to manage the Front Desk independently.
• Additional languages an asset.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Equal Employment Opportunity

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Discover More About Our Values

To discover more about MSC values click here.

Qualifications and Experience

Description du service

Le service corporatif de la documentation des exportations assure le traitement précis, conforme et rapide des documents d'expédition relatifs aux opérations d'exportation de MSC Canada. Ce service gère les processus documentaires critiques, les exigences de conformité réglementaire, le contrôle des documents et le soutien à la clientèle afin de faciliter l'acheminement efficace des marchandises, tout en garantissant les normes les plus élevées de précision, de sécurité et d'excellence du service.

Description du poste

Le(La) représentant(e) est responsable d'assurer le traitement, le contrôle et la distribution précis et en temps opportun des documents d'expédition, tout en agissant comme point de contact principal pour les opérations d'accueil. Ce poste soutient les activités d'exportation, d'importation et de transport entre pays tiers (Foreign-to-Foreign) grâce à la gestion documentaire, au service à la clientèle, au traitement des formalités douanières, à la coordination des services de messagerie et au respect des procédures de l'entreprise, contribuant ainsi à une circulation efficace et sécurisée des documents au sein de l'organisation.

Niveau de Responsabilité

Travaille de manière indépendante sur des tâches individuelles, sous supervision rapprochée. Acunue responsabilité liés à l'encadrement/la gestion d’une équipe.

Principales responsabilités

Les principales responsabilités sont déterminées par domaine d’intervention et seront adaptées à mesure que les membres de l’équipe acquerront l’expertise technique requise.

• Assurer la permanence au comptoir d'accueil et aider les coursiers lors de la remise ou de la récupération de documents.
• Veiller à ce que tous les connaissements d'importation originaux reçus soient entrés avec exactitude et dans les meilleurs délais dans le système, afin de faciliter les procédures de mainlevée.
• Numériser les connaissements d'exportation pour en assurer le suivi dans le système (entrée et sortie).
• Répondre aux diverses demandes des clients par courriel et par téléphone.
• Gérer les déclarations aux douanes canadiennes.
• Veiller à ce que tous les documents reçus au comptoir (exportation, importation et opérations "étranger à étranger") soient saisis dans les systèmes appropriés conformément aux procédures, et s'assurer que les services ou les personnes concernées en soient informés immédiatement, compte tenu du caractère urgent de ces documents.
• Faire preuve de rigueur et de précision lors du classement et de la remise des connaissements originaux.
• Orienter les clients qui se présentent au comptoir vers les services de soutien appropriés.
• Collaborer avec les différents services pour s’assurer que les plis destinés à MSC soient acheminés vers les bureaux MSC appropriés au Canada, par courrier ou selon les directives de l’administration.
• Gérer les stocks de fournitures d'expédition (pour coursiers) afin de s’assurer que les équipes de l'accueil et de l'impression disposent du matériel nécessaire à l'envoi des connaissements originaux et d'éviter toute rupture de stock.

Compétences / Expériences

Tout le personnel de MSC Canada doit adhérer aux valeurs de MSC et chercher à produire des résultats au service de la clientèle, et ce, dans toutes ses interactions avec les collègues et la clientèle.

• 2 ans d’expérience dans un environnement de service à la clientèle.
• Connaissances en matière de documentation, un atout.
• Maîtrise des applications Microsoft.
• Disponible pour assurer la gestion structurée des horaires au comptoir de réception, de 8 h 30 à 17 h 00.
• Maîtrise de langues supplémentaires, un atout.
• Bilingue à l’écrit et à l’oral (anglais/français) afin de gérer le comptoir d’accueil de façon indépendante.
• Additional languages an asset.

Pourquoi vous joindre à MSC Canada?

MSC est un chef de file mondial dans le domaine de l'expédition de conteneurs. MSC Canada dessert le marché canadien depuis plus de vingt ans et a rapidement étendu sa présence au niveau national pour devenir le premier transporteur.

Nos valeurs sont le cœur battant de notre entreprise elles soutiennent notre vision, façonnent notre culture et définissent notre orientation future.

Application Eligibility

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.