Bilingual Export Documentation Front Desk Specialist

MSC Mediterranean Shipping Company SA; Montreal (administrative region); On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & dental benefits

RRSP matching

Training and development programs

Mentorship and leadership support

Employee referral program

Gym facilities in Montreal and Toronto

Health & Wellness Program

Job summary

MSC Canada is seeking a Front Desk Representative for Export Documentation to ensure accurate, timely processing of shipping documents. You will support export, import, and foreign-to-foreign activities, manage document control, customer inquiries, and courier coordination, while maintaining strict adherence to procedures.

Join a team focused on accuracy, security, and service excellence with opportunities for professional development and cross-department collaboration across Canada.

Qualifications

• 2 years of experience in a customer service environment.
• Experience with documentation is an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP or Transportation Management systems.
• Available for structured front desk scheduling from 8:30 a.m. to 5:00 p.m.
• Bilingual written and spoken (French / English) is an asset.

Responsibilities

• Attend front desk and assist couriers with document pickup and surrender.
• Record original import Bills of Lading in the system promptly.
• Scan export Bills of Lading in and out of the system.
• Respond to customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Enter all front desk documents into systems and notify relevant departments due to time sensitivity.
• Maintain accuracy when filing and releasing original Bills of Lading.
• Direct customers to appropriate support channels.
• Coordinate with departments to forward MSC packages to the correct MSC offices in Canada.
• Monitor courier supply inventory for front desk and printing teams.

Skills

Customer service experience

Microsoft applications

ERP / TMS experience

Bilingual English/French

Front desk scheduling

Tools

ERP systems

Transportation Management Systems

MS Office Suite

Job description

MSC Canada is seeking a Front Desk Representative for Export Documentation to ensure accurate, timely processing of shipping documents. You will support export, import, and foreign-to-foreign activities, manage document control, customer inquiries, and courier coordination, while maintaining strict adherence to procedures.

Join a team focused on accuracy, security, and service excellence with opportunities for professional development and cross-department collaboration across Canada.