Shipping Email Support Specialist

MSC Mediterranean Shipping Company SA; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

MSC Canada is seeking a Client Service Representative – Email Channel to deliver timely, accurate support via email. You will handle inquiries about bookings, shipment status, and documentation, ensuring clear, actionable communication and fast response times.

The role emphasizes proactive guidance, utilization of myMSC tools, and collaboration with internal teams to keep shipments moving smoothly. The ideal candidate has a university or college degree in Transportation or a related field, 3+

Qualifications

• University or College degree in Transportation, Supply Chain or related field.

Responsibilities

• Manage customer inquiries received through email channels, ensuring timely and professional responses.
• Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
• Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
• Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
• Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
• Monitor shared inboxes and prioritize requests based on urgency and customer impact.
• Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
• Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
• Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
• Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high‑quality written communication.

Skills

Multitasking

Written communication

Time management

Problem solving

English/French bilingual

Education

University or College degree in Transportation, Supply Chain or related field

Tools

MS Office Suite

SharePoint

Job description

MSC Canada is seeking a Client Service Representative – Email Channel to deliver timely, accurate support via email. You will handle inquiries about bookings, shipment status, and documentation, ensuring clear, actionable communication and fast response times.

The role emphasizes proactive guidance, utilization of myMSC tools, and collaboration with internal teams to keep shipments moving smoothly. The ideal candidate has a university or college degree in Transportation or a related field, 3+