Evening Turndown Attendant

Wickaninnish Inn; Tofino; On-site; CAD 23,000 - 32,000; Part time

Job summary

Wickaninnish Inn in Tofino, BC is seeking an Evening Turndown Attendant to join our Housekeeping Team. This role supports guest comfort with light cleaning, laundry assistance, and linen restocking while delivering warm, West Coast hospitality.

Shifts are approximately 3 hours, 5pm to 10pm. Ideal candidates show exceptional guest service, a friendly demeanor, and the ability to multitask in a busy hotel environment, while upholding our sustainability and service standards.

Qualifications

• Exemplary customer service skills and guest focus.
• Ability to multi-task in a fast-paced hotel environment.
• Flexibility to work evenings and weekends.
• Professional, calm demeanor and helpful attitude.

Responsibilities

• Be front line contact for guests needing housekeeping assistance.
• Assist in laundry and restock linen closets.
• Project a friendly, professional demeanor to guests.
• Handle cash and gratuities with accuracy and discretion.
• Keep work area clean, tidy and fully stocked.
• Complete administrative duties and proper documentation.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Evening/weekend availability

Job description

Join our Housekeeping Team as an Evening Turndown Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Shifts are approximately 3 hours in duration, between 5pm - 10pm.

As An Evening Turndown Attendant You Will

• Be one of the front line contacts for guests requiring Housekeeping assistance, committed to ensuring the guests' Wickaninnish Inn experience exceeds their expectations. Responsibilities to include light cleaning, assisting in laundry and re-stocking of linen closets.
• Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
• Handle cash and gratuities with accuracy, honesty and discretion.
• Keep work area clean, tidy and fully stocked.
• Complete all necessary administrative duties so work is properly documented.
• Keep all Inn guests safe and free from harm.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have

• A desire to be part of a world-class Housekeeping/Guest Service Team.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• A calm and capable demeanor.
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish Inn employees.
• Ability to multi-task in a busy environment and creative problem solving skills are necessary.
• Excellent interpersonal and verbal communication skills are needed.
• The ability to work evenings and weekends.
• Previous experience in a full service hotel, is an asset.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/wage: $20.00 per hour