Executive Housekeeper

Wickaninnish Inn; Tofino; On-site; CAD 62,000 - 65,000; Full time

Job summary

Wickaninnish Inn in Tofino is seeking an Executive Housekeeper to lead the Housekeeping Department as a key member of the Senior Management Team. You will ensure Relais & Chateaux, Forbes, AAA, and Wickaninnish Inn service standards are maintained and guest expectations are exceeded.

The role requires 2+ years of management or 4+ years in housekeeping, strong HR skills, and the ability to develop and enforce efficient operations.

Qualifications

• Minimum 2 years management or supervisor experience in the service industry or 4 years of experience in a housekeeping department is necessary.
• Excellent Human Resources skills and people leadership are required.
• Strong organizational and problem-solving abilities with attention to detail.

Responsibilities

• Oversee day-to-day operation of the Housekeeping Department as part of Senior Management.
• Lead by example to meet or exceed guest expectations and uphold brand standards.
• Develop and improve housekeeping systems, processes, and budgeting.
• Coordinate HR functions, scheduling, payroll, and employee development within the team.
• Ensure health & safety compliance and sustainable cleaning practices across the Inn.

Skills

Leadership

Communication

HR knowledge

Budgeting

Safety awareness

Tools

Maestro PMS

Microsoft Office

Job description

Join our Housekeeping Team as an Executive Housekeeper, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

Do you like to inspire and motivate? Are you looking for an opportunity for personal and professional development in an environment that supports you to be the best version of yourself?

As an Executive Housekeeper you will be responsible for the overall, day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team.

The Executive Housekeeper along with the Director and other Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are maintained and that all housekeeping team members are consistently exceeding our guests’ expectations.

As An Executive Housekeeper You Will

• Be true to the mission statements of the Inn. Ensure that the “5 C” standards of Relais & Chateaux, Forbes, AAA, and Wickaninnish Inn service philosophies are followed.
• Foster an inclusive culture where all team members feel valued, appreciated for their contributions, and offered opportunities for growth and development.
• Lead by example as a proactive member of the Housekeeping Leadership Team.
• Be responsible and accountable for the actions of the housekeeping team, working as a “hands-on manager” to meet or exceed guest expectations.
• Serve as the contact person for guests requiring immediate assistance from Housekeeping Leadership and follow up on guest concerns as necessary.
• Create a positive atmosphere for learning and development within the housekeeping team.
• Develop, implement, and continually improve systems and processes within the Housekeeping Department to drive efficiency, enhance team culture, and improve the guest experience.
• Manage the annual budget for housekeeping and oversee the overall cleanliness and physical condition of all areas of the Inn.
• Coordinate all Human Resource functions within the Housekeeping Department and complete all required administrative responsibilities.
• Ensure compliance with Health & Safety standards and promote a culture of safety among the team.
• Source, purchase, and inventory all housekeeping supplies.
• Assist in coordinating renovations, upgrades, and deep cleaning during the Annual Closure.
• Be responsible for sustainable cleaning practices and ensure compliance with legislated cleaning and safety procedures.
• Oversee the operations of the housekeeping department, including planning, coordinating activities, conducting inspections, and ensuring standards and regulations are met.
• Arrange for the maintenance and repair of equipment and machinery, and manage the inventory of supplies.
• Hire, train, and supervise housekeeping staff, maintaining financial records, and managing budgets, payroll, and employee schedules.

Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• The ability and desire to lead a world-class and award-winning Housekeeping team.
• Excellent Human Resources skills.
• Minimum 2 years management or supervisor experience in the service industry or 4 years of experience in a housekeeping department is necessary.
• Highly developed interpersonal and communication skills, both written and verbal, are needed.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of relevant platforms including, but not limited to: Maestro PMS, and Microsoft Office suite.
• To work evenings and weekends as needed, and maintain flexibility in scheduling.
• To have WHMIS knowledge and/or certification.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $62,000.00 - $65,100.00
NOC Code: 62021