Room Attendant

Wickaninnish Inn; Tofino; On-site; CAD 28,000 - 32,000; Full time

Job summary

The Wickaninnish Inn in British Columbia, Canada, is seeking a Room Attendant to deliver exceptional housekeeping and guest service in a world-class Relais & Châteaux property. You will help create memorable stays, support a team-focused environment, and uphold Forbes and AAA standards.

This year-round role (also seasonal May–October and co-op/intern placements) offers opportunities to learn and grow within a renowned hotel and sustainability-focused culture, while providing competitive hourly

Qualifications

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Ability to multi-task in a busy environment and creative problem solving skills are necessary.
• Excellent interpersonal and verbal communication; full command of the English language is required.
• The flexibility and enthusiasm to work evenings and weekends.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be one of the front-line contacts for guests requiring housekeeping assistance, committed to ensuring Wickaninnish Inn experience exceeds expectations.
• Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
• Room cleaning including dusting furniture, vacuuming carpets, making beds, distributing towels and toiletries, washing windows, walls, and ceilings, and removing trash.
• Handle cash and gratuities with accuracy, honesty and discretion.
• Report and store lost and found items.
• Keep work area clean, tidy and fully stocked.
• Complete all necessary administrative duties so work is properly documented.
• Keep all Inn guests safe and free from harm.

Skills

Guest service

Communication

Teamwork

Multi-tasking

Problem solving

English fluency

Professional appearance

Job description

Join our Housekeeping Team as a Room Attendant where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The department prides itself on setting the stage for guests; one day you could be helping set a room up for a surprise birthday with balloons and twinkle lights and the next day tasked to ensure that a guest’s special pillow is in the room prior to their arrival.

This position is available year-round, as well as for seasonal terms (May - October) and co-op/internship placements.

As a Room Attendant You Will

• Ensure efficient and personalized guest service meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be one of the front-line contacts for guests requiring housekeeping assistance, committed to ensuring the Wickaninnish Inn experience exceeds their expectations.
• Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
• Room cleaning including dusting furniture, vacuuming carpets, making beds, distributing towels and toiletries, washing windows, walls, and ceilings, and removing trash.
• Handle cash and gratuities with accuracy, honesty and discretion.
• Report and store lost and found items.
• Keep work area clean, tidy and fully stocked.
• Complete all necessary administrative duties so work is properly documented.
• Keep all Inn guests safe and free from harm.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The desire to be part of a world-class Housekeeping/Guest Service Team.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• A calm and capable demeanor.
• The ability to multi-task in a busy environment and creative problem solving skills are necessary.
• Excellent interpersonal and verbal communication skills are needed. Full command of the English language is required.
• The flexibility and enthusiasm to work evenings and weekends.
• Previous experience in a full service hotel is an asset.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 - $23.00 per hour. Financial incentives available based on length of commitment.

NOC Code: 65310