Night Auditor

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 28,000 - 36,000; Full time

Job summary

Wickaninnish Inn Ltd. in British Columbia is seeking a Night Auditor to balance nightly operations, assist guests, and support reservations during the late shift.

You will ensure accuracy in postings, cash handling, and adherence to luxury hotel standards. The ideal candidate will have strong math and communication skills, gowning an impeccable professional appearance, and a willingness to contribute fresh ideas to the Front Office team.

Qualifications

• Exemplary telephone skills, math accuracy, and guest service excellence.
• BC Class 5 Driver's License and clean driving record.
• Willingness to commit to the role for an agreed period.

Responsibilities

• Ensure efficient and personalized guest service meeting Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be responsible for all daily balancing, postings, and nightly controls pertaining to the operations of the departments at the Wickaninnish Inn.
• Perform POS balancing and final balancing of departments.
• Manage room and restaurant reservations during night hours.
• Provide guest services and attend to guest needs as required.
• Assist at the Reception desk as a Guest Services Representative/Reservations Agent whenever necessary.
• Handle cash preparations for the employees of the Inn.
• Enact and carry out emergency procedures.

Skills

Telephone skills

Math skills

Guest services

Attention to detail

Team player

Professional appearance

Problem solving

Job description

Join our Front Office Team as a Night Auditor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Night Auditor is the sole worker during the evening hours and is expected to maintain the standards of the Wickaninnish Inn and therefore must possess exemplary telephone skills, math skills and must thrive on providing guest service excellence.

Hours of work will be between 11:15pm and 7:15am.

As aNight Auditor, you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be responsible for all daily balancing, postings, and nightly controls pertaining to the operations of the departments at the Wickaninnish Inn.
• Perform POS (Point of Sale) balancing and final balancing of departments.
• Manage room and restaurant reservations during night hours.
• Provide guest services and attend to guest needs as required.
• Assist at the Reception desk in the capacity of a Guest Services Representative/Reservations Agent whenever necessary.
• Handle cash preparations for the employees of the Inn.
• Enact and carry out emergency procedures.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Superior communication skills.
• An aptitude for mathematical accuracy.
• Strong organization and attention to detail.
• Problem solving skills.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• A calm and capable demeanour.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $23.00 per hour