Room Attendant

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 28,000 - 32,000; Full time

Job summary

The Wickaninnish Inn Ltd. in Canada is seeking a Room Attendant to deliver exceptional housekeeping and guest services in a Relais & Châteaux property.

The role supports consistency with Forbes and AAA standards and involves being a front-line contact for guests, ensuring comfort, and maintaining a pristine environment. Ideal candidates have strong guest service skills, English proficiency, and a collaborative, team-oriented approach.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Full command of the English language.
• Previous experience in a full service hotel is an asset.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be front-line contact for guests needing Housekeeping assistance.
• Project a friendly and professional demeanor to guests.
• Handle cash and gratuities with honesty and discretion.
• Keep work area clean, tidy and stocked.
• Complete administrative duties and proper documentation.
• Keep all Inn guests safe and free from harm.
• Ability to multi-task in a busy environment.

Skills

Guest service

English fluency

Customer care

Team player

Job description

Join our Housekeeping Team as a Room Attendant where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The department prides itself on setting the stage for guests; one day you could be helping set a room up for a surprise birthday with balloons and twinkle lights and the next day tasked to ensure that a guest’s special pillow is in the room prior to their arrival.

This position is available year-round.

As a Room Attendant you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be one of the front line contacts for guests requiring Housekeeping assistance, committed to ensuring the guests' Wickaninnish Inn experience exceeds their expectations.
• Project a friendly and professional demeanor to guests, making them feel welcome and at home while at the Inn.
• Handle cash and gratuities with accuracy, honesty and discretion.
• Keep work area clean, tidy and fully stocked.
• Complete all necessary administrative duties so work is properly documented.
• Keep all Inn guests safe and free from harm.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The desire to be part of a world-class Housekeeping/Guest Service Team.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• A calm and capable demeanor.
• The ability to multi-task in a busy environment and creative problem solving skills are necessary.
• Excellent interpersonal and verbal communication skills are needed. Full command of the English language is required.
• The flexibility and enthusiasm to work evenings and weekends.
• Previous experience in a full service hotel is an asset.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 - $23.00 per hour. Financial incentives available based on length of commitment.