Housekeeping Leader

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 50,000 - 52,000; Full time

Job summary

Wickaninnish Inn Ltd. is seeking a Housekeeping Leader to oversee day-to-day operations of the Housekeeping Department and contribute to the Inn's Senior Management Team. You will ensure service excellence, manage staff, and uphold Relais & Châteaux, Forbes, AAA, and Wickaninnish Inn standards.

The role emphasizes sustainability, safety, and a commitment to guest satisfaction in a Relais & Châteaux property on the West Coast.

Qualifications

• Minimum 2 years of management or leadership experience in hospitality or service industry.
• Working knowledge of Maestro PMS and Microsoft Office.
• Ability to work evenings and weekends as needed.
• WHMIS knowledge and/or certification.

Responsibilities

• Be true to the Inn's mission and follow Relais & Châteaux, Forbes and Wickaninnish Inn standards.
• Foster an inclusive culture where all team members grow and contribute.
• Lead housekeeping operations with the Leadership Team.
• Act as a hands-on manager, supporting the team to exceed guest expectations.
• Serve as the main contact for guests requiring housekeeping leadership assistance.
• Develop learning and development opportunities for staff.
• Plan and coordinate housekeeping activities.
• Improve systems to drive efficiency and guest experience.
• Collaborate on the annual housekeeping budget and staff scheduling.
• Ensure health, safety, and compliance in all areas.
• Source, purchase, and inventory housekeeping supplies.
• Support renovations during Annual Closure.

Skills

Leadership

Guest service

Team management

Interpersonal communication

Problem solving

Organizational skills

Tools

Maestro PMS

Microsoft Office

Job description

Join our Housekeeping Team as a Housekeeping Leader, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Housekeeping Leader you will be responsible for the overall, day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team. The Housekeeping Leader along with the Director and other Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are maintained and that all housekeeping team members are consistently exceeding our guests’ expectations.

As a Housekeeping Leader you will:

• Be true to the mission statements of the Inn. Constantly ensure that the "5 C" standards of Relais & Chateaux, Forbes, AAA standards and Wickaninnish Inn service philosophies are followed.
• Assist in fostering an inclusive culture where all team members feel valued for who they are, feel appreciated for their contributions, talents, and perspective, and are offered opportunities for growth and development
• With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
• As a Housekeeping Leader be responsible and accountable for the actions of the housekeeping team. You will work as a “hands on manager” assisting the team as they strive to meet or exceed guest expectations.
• Be the contact person for all guests who may require immediate assistance from Housekeeping Leadership, and/or follow up with guest concerns as necessary.
• With the Housekeeping Leadership Team create a positive atmosphere for learning & development for housekeeping team members.
• Assist in planning and coordinating the activities of housekeeping team.
• Create, implement, monitor and continually improve systems and processes within the Housekeeping Department that drive efficiency, team culture, and ameliorate the guest experience.
• With the Housekeeping Manager create, record and manage the annual budget for the Housekeeping Department. Maintain financial records and prepare budgets, payroll and team members schedules.
• With the Housekeeping Leadership Team be responsible for the overall cleanliness and physical condition of all areas of the Wickaninnish Inn. Conduct inspections to ensure that departmental standards and health and safety regulations are being met.
• Participate in all Human Resource functions within the Housekeeping Department. Hire, train and supervise housekeeping staff.
• Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping Department.
• Ensure compliance with all Health & Safety standards and foster a culture of safety among the team.
• Source, purchase and inventory all Housekeeping Supplies. Select and purchase equipment and supplies, and maintain inventory as directed.
• Assist in coordinating the renovations, upgrades and deep cleaning of the Inn during the Annual Closure. Arrange for maintenance and repair of equipment and machinery as directed.
• Be responsible for sustainable cleaning practices, and legislated cleaning and safety procedures and standards for the Inn.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
• Excellent Human Resources skills.
• Minimum 2 years management or leadership experience in the service industry or 4 years of experience in a housekeeping department is necessary.
• Highly developed interpersonal and communication skills, both written and verbal, are needed.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of relevant platforms including, but not limited to: Maestro PMS, and Microsoft Office suite
• To work evenings and weekends as needed, and maintain flexibility in scheduling.
• To have WHMIS knowledge and/or certification.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $49,750.00 - $52,237.50 per year.