Evening Service Advisor - Customer-Focused Repairs

Fredericton Convention Centre; Fredericton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Extended Health Care

Dental Care (Basic + Major)

Disability insurance

Life insurance

RRSP Match

Store discount

Vision care

Safety Footwear Reimbursement

Wellness Reimbursement

Job summary

Fredericton Convention Centre in Fredericton, NB, is seeking an Evening Service Writer to join the Service department as a confident, energetic, customer-focused team member.

You will open repair orders, document vehicle concerns, verify recalls, process warranty claims, and communicate clearly with customers and technicians through the repair process. This role offers a competitive salary and strong benefits while promoting equal opportunity employment.

Qualifications

• 3+ years automotive/truck dealership experience.
• Excellent customer service skills in a fast-paced environment.
• Proficient with Windows-based software (MS Excel & Word).

Responsibilities

• Greet and welcome customers.
• Open Repair orders with accurate information to aid diagnosis.
• Verify open warranty recalls or campaigns for the customer.
• Confirm warranty eligibility and process warranty claims.
• Coordinate with Service Foreman and technicians to maintain clear customer communication.
• Keep customers informed during the repair process, including approvals, estimates and ETA.
• Ensure all charges are calculated and posted accurately to close repair orders.
• Identify potential Preventative Maintenance services and schedule them.
• Maintain organized workspace and adhere to company policies and procedures.
• Perform other duties as assigned by the Service Manager or Foreman.

Skills

Excel

Word

Windows OS

Customer service

Tools

KARMAK

Job description

Fredericton Convention Centre in Fredericton, NB, is seeking an Evening Service Writer to join the Service department as a confident, energetic, customer-focused team member.

You will open repair orders, document vehicle concerns, verify recalls, process warranty claims, and communicate clearly with customers and technicians through the repair process. This role offers a competitive salary and strong benefits while promoting equal opportunity employment.