Evening Auto Service Advisor

Bayview Kenworth; Fredericton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Extended Health Care

Dental Care (Basic + Major)

Disability insurance

Life insurance

RRSP Match

Store discount

Vision care

Safety Footwear Reimbursement

Wellness Reimbursement

Job summary

Bayview Kenworth in Fredericton, NB, is seeking an Evening Service Writer who is confident, energetic, and customer-focused. You will greet customers, open repair orders with detailed vehicle concerns, verify recalls, and communicate with technicians to resolve issues quickly.

Responsibilities include handling repair estimates, approvals, and ensuring accurate charges. The role requires strong computer skills, experience in a truck dealership, and excellent customer service in a fast-paced

Qualifications

• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and work in a fast-paced environment.
• Strong computer skills with Windows-based programs, MS Excel & Word; KARMAK experience is a plus.

Responsibilities

• Greet and welcome customers and open repair orders with accurate information.
• Coordinate with Service Foreman and technicians to maintain clear customer communication throughout the repair process.
• Verify warranty recalls or campaigns and determine eligibility; process warranty claims.
• Ensure accurate charging and posting to enable timely close of repair orders.
• Identify preventative maintenance opportunities and schedule with customers.
• Maintain an organized workspace and adhere to company policies and procedures.
• Perform additional administrative duties as assigned by the Service Manager or Foreman.

Skills

Computer skills

MS Excel

MS Word

Customer service

KARMAK

Tools

KARMAK

Job description

Bayview Kenworth in Fredericton, NB, is seeking an Evening Service Writer who is confident, energetic, and customer-focused. You will greet customers, open repair orders with detailed vehicle concerns, verify recalls, and communicate with technicians to resolve issues quickly.

Responsibilities include handling repair estimates, approvals, and ensuring accurate charges. The role requires strong computer skills, experience in a truck dealership, and excellent customer service in a fast-paced