Guest Experience & Events Coordinator

Fredericton Chamber; Fredericton; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

The Fredericton Convention Centre is seeking a dynamic Coordinator to manage front-of-house guest interactions and support the Sales and Events Teams as well as the Administration Lead.

You will respond to booking inquiries by phone, email or in person, handle invoicing and reporting, coordinate with Banquet, Kitchen and AV to meet client expectations, and prepare event orders for a smooth transition to service delivery.

Qualifications

• Grade 12 diploma or equivalent.
• Exceptional customer service skills; experience in tourism, hospitality, or a related customer-focused environment is considered an asset.
• Highly organized with demonstrated critical thinking skills.
• Working knowledge of Microsoft Office & other business technology.
• Excellent communication and interpersonal skills.
• Conversational French language preferred.

Responsibilities

• Serve as the point of contact for clients and respond to booking inquiries by telephone, email, and in-person in a friendly and timely manner.
• Administrative duties including invoicing, data entry & reporting.
• Develop and maintain a close working relationship with Banquet, Kitchen and Audio-Visual departments to ensure clients’ expectations are met and exceeded.
• Work with clients to gain knowledge of their event details; prepare sales-related documents and banquet event orders for service delivery.
• Coordinate events within established parameters, including internal events and familiarization tours.
• Apply FCC policies and SOPs while resolving routine questions and unexpected situations independently.
• Manage competing priorities in a fast-paced environment with professionalism.

Skills

Customer service

Organizational skills

Communication skills

French (conversational)

Education

Grade 12 diploma

Tools

Microsoft Office

Job description

The Fredericton Convention Centre is seeking a dynamic Coordinator to manage front-of-house guest interactions and support the Sales and Events Teams as well as the Administration Lead.

You will respond to booking inquiries by phone, email or in person, handle invoicing and reporting, coordinate with Banquet, Kitchen and AV to meet client expectations, and prepare event orders for a smooth transition to service delivery.