Evening IT Service Desk Technician (Part-Time)

TOWN OF OAKVILLE; Oakville; On-site; CAD 30,000 - 41,000; Part time

Job summary

The Town of Oakville is seeking a part-time IT Help Desk technician to support staff and Members of Council. You will respond to Service Desk contacts in person at Town Hall and via phone, email, and self-service portal.

The role covers endpoint devices and software support, plus assisting with Council meeting AV tasks. You’ll work evenings (6-11pm) up to 24 hours per week and must be able to lift up to 20kg.

Qualifications

• Enrolled in or completed a two-year college diploma in Information Technology.
• Working knowledge Microsoft M365 office productivity.
• Working knowledge of Active Directory.
• Ability to identify issues and capabilities of latest operating systems (i.e. drivers, configurations).
• Strong analytical, diagnostic, problem-solving, and prioritization skills.
• Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
• Demonstrated ability in the areas of customer service and relationship building with an ability to remain calm under pressure.
• The role involves carrying equipment (computing, other) – must be able to lift up to 20kg.
• Prior Service Desk experience would be an asset.
• Operation Systems Certification and the A+ (Hardware Maintenance) Certification would be assets.

Responsibilities

• Respond to incoming Service Desk contacts received through the various channels used by the Town: in-person at Town Hall; by phone; email; and self-service web portal.
• Monitor IT Service Management (ITSM) tool for tickets submitted via the staff self-service portal, action and/or route issues for resolution.
• Assist all corporate users with problems relating to computers and other endpoint assets.
• Provide technical support to clients in the use of software applications, including guidance to solve problems and how to operate the standard suite of office automation products.
• Provide hardware/software configuration and support as it relates to corporate software.
• Assist with technical issues as required with Town Meeting Room technology.
• During Council and Public meetings: support Town of Oakville staff and Members of Council; assist with A/V technology.
• Fully document and track Service Desk requests and issues by creating new tickets, updating, and logging all activities up to and including resolution in the ITSM tool.
• Utilize existing and build new knowledge base articles that contribute to knowledge sharing and solution development.
• Perform other duties as assigned.

Skills

Microsoft 365

Active Directory

IT support

Customer service

Communication

Education

Two-year college diploma in Information Technology

Job description

The Town of Oakville is seeking a part-time IT Help Desk technician to support staff and Members of Council. You will respond to Service Desk contacts in person at Town Hall and via phone, email, and self-service portal.

The role covers endpoint devices and software support, plus assisting with Council meeting AV tasks. You’ll work evenings (6-11pm) up to 24 hours per week and must be able to lift up to 20kg.