Ticket Taker / Usher

Oakville; Oakville; On-site; CAD 25,000 - 29,000; Part time

Job summary

The Town of Oakville is seeking Front of House team members for the Oakville Centre theatre operations. Shifts include evenings, weekends and some daytime work; you will assist with seating, ticketing, and patron support.

Contract duration is from September to June; starting hourly rate is $18.13. Applications are open to current Town of Oakville employees and external applicants; a criminal record check is required within the last 30 days.

Qualifications

• Currently enrolled in or completion of secondary school.
• Previous customer service and problem-solving skills in a fast-paced environment.
• Previous knowledge about theatre services and performances is an asset.
• Ability to work evenings, weekends and holidays is required.
• First aid certification is an asset.

Responsibilities

• Have a good understanding of theatre performances and policies to assist and provide excellent customer service.
• Handle or re-direct enquiries from patrons, sponsors, retail clients and artists.
• Assist with program preparation, greeting and seating patrons.
• Take tickets (manually and with electronic scanners) and ensure seats are correctly designated.
• Keep the front entrance, auditorium and washrooms presentable.
• Know and assist with medical emergency and evacuation procedures.
• Check and cleanup the auditorium pre- show and post.
• Setup tables, chairs and easels as needed.
• Assist patrons requiring additional help or aids to their seats and during the performance.
• Participate in mandatory regular staff meetings.
• Wear the designated uniform.
• Other duties as assigned.

Skills

Customer service

Problem-solving

Fast-paced environment

Evenings/weekends/holidays

Theatre knowledge (asset)

Education

Secondary school completion or enrollment

Job description

Posting Status
Open to current Town of Oakville employees and external applicants

Closing Date
Applications for this position must be received at oakville.ca by 11:59 pm on December 31, 2026.

Hourly Rate:
Starting at $18.13 per hour

This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2026.

This position's contract duration will be from September to June.

Job Responsibilities:

The Oakville Centre has a 497-seat theatre tiered over 17 rows (stairs) as well as a 120-seat studio theatre on the lower level. Front of House shifts include evenings, weekends and some daytime work. This position is part of the Front of House team and will be required to:

• Have a good understanding of theatre performances and policies to assist and provide excellent customer service.
• Handle or re-direct enquiries from patrons, sponsors, retail clients and artists.
• Assist with program preparation, greeting and seating patrons.
• Take tickets (both manually and with electronic scanners) and ensure that purchased seats have been correctly designated.
• Keep the front entrance, auditorium and washrooms presentable.
• Know and assist with medical emergency and evacuation procedures.
• Check and cleanup the auditorium pre- show and post.
• Setup tables, chairs and easels as needed.
• Assist patrons requiring additional help or aids to their seats and during the performance.
• Participate in mandatory regular staff meetings.
• Wear the designated uniform.
• Other duties as assigned.

Qualifications:

• Currently enrolled in or completion of secondary school.
• Previous customer service and problem-solving skills in a fast-paced environment, including working experience in the service or retail industry is required.
• Previous knowledge about theatre services and performances an asset.
• Ability to work evenings, weekends and holidays is a requirement of this position.
• First aid certification is an asset.

Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment.

DATED: September 9, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.

We thank all applicants and advise that only those selected for an interview will be contacted.