Box Office Clerk

TOWN OF OAKVILLE; Oakville; On-site; CAD 21,000 - 30,000; Part time

Job summary

The Town of Oakville is seeking a Part-Time Visitor Services role at the Oakville Centre to handle ticket orders, member discounts, and subscription information. You will assist patrons in person and by phone, while ensuring high-quality customer service and accurate policy guidance.

You must be available to work days, evenings, weekends and holidays, with strong computer skills and familiarity with ticketing software. A recent criminal record check is required.

Qualifications

• Must be highly motivated and organized with outstanding problem-solving abilities.
• Excellent communication and customer service skills.
• Good working knowledge of computers, including Word/Excel and internet research.
• Knowledge of or experience with ticketing software is an asset.
• Available for days, evenings, weekends and holidays.
• Criminal record check dated within the last 30 days may be required.

Responsibilities

• Process single ticket orders in person or by phone for events at the Oakville Centre.
• Process, sell and inform the public about Big Ticket Membership discounts and options.
• Provide information on costs, availability and deadlines for subscription packages.
• Deliver accurate information on policies and theatre etiquette.
• Reception duties in person and by phone at the Oakville Centre.
• Provide technical support for online ticket purchases.
• Other duties as required.

Skills

Customer service

Communication

Problem-solving

Computer skills

Ticketing software

Tools

Ticketing software

Microsoft Word

Microsoft Excel

Job description

Job Details

Part-Time

Posting Status

Open to current Town of Oakville employees and external applicants

This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2026.

Job Responsibilities

• Process single ticket orders in person or by phone to different events taking place at the Oakville Centre and other venues in Oakville.
• Process, sell, and provide detailed information to the public on the Big Ticket Membership discounts, length of membership, and costs.
• Process orders and provide information on costs, availability, and deadline dates for subscription packages available to events at the Centre.
• Provide accurate and detailed information on policies, procedures and theatre etiquette to the public.
• Reception duties for theOakville Centrein person and over the phone.
• Respond and assist patrons by providing technical support to the public purchasing tickets to events on sale at the Oakville Centre via its website.
• Other duties as required.

Qualifications

• Must be highly motivated and organized with outstanding problem-solving abilities.
• Excellent communication and customer service skills are required.
• Good working knowledge of computers, including experience in Microsoft Word, Excel, as well as proficient internet research skills are an asset.
• Knowledge and work experience in a customer service area is preferred.
• Must be available and willing to workdays, evenings, weekends and holidays.
• Knowledge of or working experience with ticketing software would be an asset.

Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment.

DATED: September 9, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.

We thank all applicants and advise that only those selected for an interview will be contacted.