Customer Service Representative

Oakville; Oakville; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Town of Oakville is seeking a Temporary Full-Time Recreation and Culture Clerk to handle inquiries, registrations, and facility bookings. The role involves providing accurate information to the public and internal clients, supporting online registration, and assisting with fee assistance programs.

Responsibilities include data entry, cash handling, POS transactions, and daily reconciliation. This position backs up department staff and supports quality assurance for self-service offerings.

Qualifications

• Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure.
• At least 2 years of experience in customer service/public relations and teamwork.
• Knowledge of accounting principles for cash handling.
• Ability to multitask under pressure and communicate effectively.
• Proficiency in Microsoft Office Suite; knowledge of Xplor Recreation software would be an asset.

Responsibilities

• Handle Recreation and Culture inquiries and service requests in a timely, professional manner
• Process program registrations, memberships, and facility bookings
• Provide information to public and internal clients
• Support customers using the online registration system
• Assist in administration of the fee assistance program
• Maintain and update client data in the database
• Assist in program modifications for department staff
• Perform financial transactions using the Point-of-Sale system and reconcile deposits
• Respond to account inquiries and coordinate with staff to resolve issues
• Support other department staff as required
• Promote accuracy of information for self-service offerings and customer service
• Sort and process mail and deliveries
• Ensure data entry complies with Town policies and procedures
• Contribute to Oakville’s Recreation & Culture department goals
• Perform other duties as assigned

Skills

Customer service

Public relations

Teamwork

Communication

Education

Secondary school diploma

Tools

Microsoft Office Suite

Xplor Recreation

Job description

Job Details

Temporary Full-Time (CUPE 1329T)

Posting Status

Restricted to current Town of Oakville employees

Duration

2 contracts: 9 month contract and 8 month contract

Internal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

Temporary Vacancy Reason

Backfill

Closing Date

Applications for this position must be received at oakville.ca by no later than 11:59pm on October 20, 2026.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Job Responsibilities

• Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests


• Receive, process, and follow-up on program registrations, memberships, and facility booking requests


• Receive and provide accurate information to public and internal clients


• Provide support for customers using the online registration system


• Provide support in administration of fee assistance program


• Update and maintain client data base as needed


• Perform program modifications on behalf of department staff as needed


• Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system


• Preparation and reconciliation of daily bank deposits


• Support customer account inquiries and follow up with various department staff to resolve accounting issues


• Provide support to other department staff as required


• Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service


• Responsible for sorting and processing mail and deliveries


• Ensure all data entry complies with Town policies and procedures


• Generally, promote the overall operation of Oakville’s Recreation & Culture departmentgoals


• Perform other duties as assigned

Qualifications

• Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure


• At least 2 years of experience in customer service/public relations and working effectively within a team environment


• Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities


• General knowledge of accounting principles for cash handling


• Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail


• Ability to effectively communicate both verbally and in writing


• Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset

DATED: October 16, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.

Wethank all applicants and advise that only those selected for an interview will be contacted.