PT Technology Support

TOWN OF OAKVILLE; Oakville; On-site; CAD 30,000 - 41,000; Part time

Job summary

The Town of Oakville is seeking a part-time IT Help Desk technician to support staff and Members of Council. You will respond to Service Desk contacts in person at Town Hall and via phone, email, and self-service portal.

The role covers endpoint devices and software support, plus assisting with Council meeting AV tasks. You’ll work evenings (6-11pm) up to 24 hours per week and must be able to lift up to 20kg.

Qualifications

• Enrolled in or completed a two-year college diploma in Information Technology.
• Working knowledge Microsoft M365 office productivity.
• Working knowledge of Active Directory.
• Ability to identify issues and capabilities of latest operating systems (i.e. drivers, configurations).
• Strong analytical, diagnostic, problem-solving, and prioritization skills.
• Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
• Demonstrated ability in the areas of customer service and relationship building with an ability to remain calm under pressure.
• The role involves carrying equipment (computing, other) – must be able to lift up to 20kg.
• Prior Service Desk experience would be an asset.
• Operation Systems Certification and the A+ (Hardware Maintenance) Certification would be assets.

Responsibilities

• Respond to incoming Service Desk contacts received through the various channels used by the Town: in-person at Town Hall; by phone; email; and self-service web portal.
• Monitor IT Service Management (ITSM) tool for tickets submitted via the staff self-service portal, action and/or route issues for resolution.
• Assist all corporate users with problems relating to computers and other endpoint assets.
• Provide technical support to clients in the use of software applications, including guidance to solve problems and how to operate the standard suite of office automation products.
• Provide hardware/software configuration and support as it relates to corporate software.
• Assist with technical issues as required with Town Meeting Room technology.
• During Council and Public meetings: support Town of Oakville staff and Members of Council; assist with A/V technology.
• Fully document and track Service Desk requests and issues by creating new tickets, updating, and logging all activities up to and including resolution in the ITSM tool.
• Utilize existing and build new knowledge base articles that contribute to knowledge sharing and solution development.
• Perform other duties as assigned.

Skills

Microsoft 365

Active Directory

IT support

Customer service

Communication

Education

Two-year college diploma in Information Technology

Job description

Job Details: Part-Time (Non-Union)

Posting Status: Open to all current Town of Oakville employees and external applicants

Duration: This is a part-time position, working various Monday-Thursday evenings (6-11pm), to a maximum of 24 hours per week.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Reporting to the Supervisor, IT Support Services, this position is responsible for providing technical support to the Town of Oakville’s staff and Members of Council by responding to incoming Service Desk contacts in person at Town Hall as well as by phone, email, and self-service portal. The position includes the maintenance, support, installation, management and exchange of endpoint devices (computers, printers, mobile devices) and endpoint software. This position would also be responsible to support Town of Oakville staff and Members of Council during Council and public meetings and assist with some Audio/Video tasks during those meetings.

Job Responsibilities:

• Respond to incoming Service Desk contacts received through the various channels used by the Town: in-person at Town Hall; by phone; email; and self-service web portal.
• Monitor IT Service Management (ITSM) tool for tickets submitted via the staff self-service portal, action and/or route issues for resolution.
• Assist all corporate users with problems relating to computers and other endpoint assets.
• Provide technical support to clients in the use of software applications, including guidance to solve problems and how to operate the standard suite of office automation products.
• Provide hardware/software configuration and support as it relates to corporate software.
• Assist with technical issues as required with Town Meeting Room technology.
• During Council and Public meetings: support Town of Oakville staff and Members of Council; assist with A/V technology.
• Fully document and track Service Desk requests and issues by creating new tickets, updating, and logging all activities up to and including resolution in the ITSM tool.
• Utilize existing and build new knowledge base articles that contribute to knowledge sharing and solution development.
• Perform other duties as assigned.

Qualifications:

• Enrolled in or completed a two-year college diploma in Information Technology.
• Working knowledge Microsoft M365 office productivity.
• Working knowledge of Active Directory.
• Ability to identify issues and capabilities of latest operating systems (i.e. drivers, configurations).
• Strong analytical, diagnostic, problem-solving, and prioritization skills.
• Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
• Demonstrated ability in the areas of customer service and relationship building with an ability to remain calm under pressure.
• The role involves carrying equipment (computing, other) – must be able to lift up to 20kg.
• Prior Service Desk experience would be an asset.
• Operation Systems Certification and the A+ (Hardware Maintenance) Certification would be assets.

DATED: October 15, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.

We thank all applicants and advise that only those selected for an interview will be contacted.