Entry Level Order Fulfillment & Operations Coordinator

Master Power; Richmond Hill; On-site; CAD 38,000 - 52,000; Full time

Job summary

Master Power in Richmond Hill, Ontario, is seeking an entry-level Order Fulfillment & Operations Coordinator for a full-time, on-site role. You will coordinate order fulfilment, process shipments, update inventory, and maintain accurate documentation from order confirmation through dispatch.

You will support logistics, sales, and customer support teams, learning new systems and processes quickly while delivering reliable, detail-oriented service in a fast-paced environment.

Qualifications

• Strong organizational skills and attention to detail.
• Able to review orders, inventory, shipment docs, and product details accurately.
• Learning new processes, technologies, and software quickly.
• Strong computer skills and comfort with technology.
• Proficiency with Microsoft Office or similar productivity software.
• Experience with inventory management systems, CRM platforms, ERP systems, shipping software, or similar business applications is an asset but not required.
• Strong written and verbal communication skills.
• Comfortable communicating professionally over the phone.
• Ability to work in a fast-paced environment with changing priorities.
• Self-motivated and capable of working independently with minimal supervision.
• Strong sense of ownership, accountability, and follow-through.

Responsibilities

• Coordinate order fulfillment from confirmation through dispatch.
• Process shipments and update inventory records.
• Maintain documentation for outgoing orders.
• Support logistics, sales, and customer support as needed.
• Learn and adapt to Master Power's systems and processes.

Skills

Organizational skills

Attention to detail

Communication skills

Learning agility

Microsoft Office

Tech comfort

Customer service

Education

Post-secondary education in Business/Operations/Supply Chain/Logistics

Tools

ERP systems

CRM platforms

Shipping software

Job description

Master Power delivers advanced power solutions for industrial, commercial, and government applications worldwide. With roots dating back to 1962, the company combines decades of manufacturing expertise with modern innovation to design reliable fuel-based generators and industrial process solutions focused on efficiency and durability. Master Power oversees the entire project lifecycle, including engineering, global procurement, manufacturing, and logistics. The company is committed to helping clients achieve dependable performance, operational efficiency, and cost savings while preparing for future challenges. To learn more, visit https://masteraire.com.

Role Description

The Order Fulfillment & Operations Coordinator is a full-time, on-site position based in Richmond Hill, ON. This is an entry-level role primarily responsible for coordinating order fulfillment, shipment processing, inventory updates, and the documentation associated with outgoing orders.

The position plays an important role in ensuring that customer orders and parts shipments are processed accurately, documented correctly, and coordinated efficiently from order confirmation through dispatch.

This is a diverse operational position that requires strong attention to detail, adaptability, and the ability to learn new systems and processes quickly. Although order fulfillment will be the primary responsibility, the position will also provide support to logistics, sales, customer support, and other operational departments as required.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to accurately review orders, inventory information, shipment documentation, and product details.
• Ability to learn new processes, technologies, and software systems quickly.
• Strong computer skills and general comfort working with technology.
• Proficiency with Microsoft Office or similar productivity software.
• Experience with inventory management systems, CRM platforms, ERP systems, shipping software, or similar business applications is an asset but not required.
• Strong written and verbal communication skills.
• Comfortable communicating professionally over the phone.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Ability to manage multiple responsibilities and deadlines simultaneously.
• Self-motivated and capable of working independently with minimal supervision.
• Strong sense of ownership, accountability, and follow-through.
• Hardworking, dependable, reliable, and punctual.
• Strong problem-solving skills and willingness to take initiative when issues arise.Adaptable and versatile, with the ability to support different departments and take on new responsibilities as required.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Previous experience in order fulfillment, shipping, logistics, inventory management, administration, customer support, or general business operations is an asset but not required.
• Post-secondary education in Business, Operations, Supply Chain, Logistics, or a related field is an asset, but equivalent skills and practical experience will also be considered.
• The position is well suited to an individual at the beginning of their career who demonstrates strong learning ability, initiative, attention to detail, and the capacity to become increasingly independent as familiarity with Master Power's systems and operations develops.