Enterprise SaaS Support Specialist — API & Tech Expert

SwiftConnect; Montreal (administrative region); On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunity for career growth

Creative and innovative work environment

Job summary

A leading technology company is seeking a Customer Support Specialist in Montreal, Quebec. The role involves providing exceptional technical support to enterprise customers, focusing on solving integration issues. Ideal candidates will have 3+ years in customer service, strong problem-solving capabilities, and experience with SaaS applications. You will work collaboratively with various teams and engage in proactive issue resolution. Join us to redefine customer experiences with advanced technology and a supportive environment.

Qualifications

• 3+ years of experience in customer service supporting Enterprise and SaaS applications.
• Outstanding written and verbal communication skills.
• Ability to triage and resolve a high volume of incoming tickets swiftly.

Responsibilities

• Provide exceptional technical support to customers through email and remote access.
• Document, manage, and resolve issues in our customer management system.
• Collaborate with cross-functional teams to assess system and customer needs.

Skills

Problem-solving

Communication

Technical support

Collaboration

Education

Bachelor's degree or equivalent

Tools

Zendesk

Google Drive

Slack

PostgreSQL

SQL

Job description

A leading technology company is seeking a Customer Support Specialist in Montreal, Quebec. The role involves providing exceptional technical support to enterprise customers, focusing on solving integration issues. Ideal candidates will have 3+ years in customer service, strong problem-solving capabilities, and experience with SaaS applications. You will work collaboratively with various teams and engage in proactive issue resolution. Join us to redefine customer experiences with advanced technology and a supportive environment.