Enterprise Product Analyst: SAP/CRM & Security Liaison

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, and ServiceNow from Calgary.

You will bridge business, cybersecurity, operations, and technical teams to drive product enhancements and operational efficiencies for successful business outcomes. The role involves engaging stakeholders, detailing requirements, supporting UAT, and ensuring solutions align with strategic goals.

Qualifications

• Strong Business Analysis experience.
• Understanding of cybersecurity concepts, controls, and frameworks.
• Liaison between business, cybersecurity, operations, and technical teams.
• Translate business and technical requirements into actionable outcomes.
• Experience documenting technical and operational procedures.
• Excellent stakeholder management and facilitation skills.
• Experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, and other enterprise apps.

Responsibilities

• Engage stakeholders to elicit business needs and priorities.
• Analyze current processes and identify improvement opportunities.
• Translate requirements into user stories and functional specs.
• Support UAT and validate solutions against expectations.
• Track requirements and support change management and benefits realization.

Skills

Business Analysis

Cybersecurity concepts

Stakeholder management

Requirements management

Documentation

Communication

Tools

Agile tools

API knowledge

Job description

Astra-North Infoteck Inc. is seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, and ServiceNow from Calgary.

You will bridge business, cybersecurity, operations, and technical teams to drive product enhancements and operational efficiencies for successful business outcomes. The role involves engaging stakeholders, detailing requirements, supporting UAT, and ensuring solutions align with strategic goals.