Product Support Analyst - Enterprise Applications

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, and ServiceNow from Calgary.

You will bridge business, cybersecurity, operations, and technical teams to drive product enhancements and operational efficiencies for successful business outcomes. The role involves engaging stakeholders, detailing requirements, supporting UAT, and ensuring solutions align with strategic goals.

Qualifications

• Strong Business Analysis experience.
• Understanding of cybersecurity concepts, controls, and frameworks.
• Liaison between business, cybersecurity, operations, and technical teams.
• Translate business and technical requirements into actionable outcomes.
• Experience documenting technical and operational procedures.
• Excellent stakeholder management and facilitation skills.
• Experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, and other enterprise apps.

Responsibilities

• Engage stakeholders to elicit business needs and priorities.
• Analyze current processes and identify improvement opportunities.
• Translate requirements into user stories and functional specs.
• Support UAT and validate solutions against expectations.
• Track requirements and support change management and benefits realization.

Skills

Business Analysis

Cybersecurity concepts

Stakeholder management

Requirements management

Documentation

Communication

Tools

Agile tools

API knowledge

Job description

WorkArrangement:100%OnsiteWorkingHours:8:00AM–5:00PMMST

Job Summary

We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and other enterprise applications. The ideal candidate will bridge business, cybersecurity, operations, and technical teams to drive product enhancements, operational efficiencies, and successful delivery of business outcomes.

Key Responsibilities

Business Engagement & Planning

• Establish trusted relationships with business stakeholders.
• Facilitate workshops to elicit business needs, objectives, and challenges.
• Support strategic planning, demand intake, and initiative prioritization.
• Develop business cases and value realization frameworks.

Business Analysis

• Analyze current business processes and identify improvement opportunities.
• Document current-state and future-state business processes.
• Conduct gap analysis, risk assessments, and feasibility assessments.
• Define business requirements, success criteria, and key performance indicators (KPIs).

Solution Development

• Collaborate with technical teams to ensure business objectives are understood.
• Translate business requirements into user stories and functional requirements.
• Validate proposed solutions against business expectations.
• Support User Acceptance Testing (UAT).

Project Delivery

• Track requirements throughout the project lifecycle.
• Support change management, training, and business readiness activities.
• Ensure delivered solutions align with business goals and expected outcomes.
• Assist with post-implementation reviews and benefits realization.

Required Skills

• Strong Business Analysis experience.
• Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.
• Ability to act as a liaison between business, cybersecurity, operations, and technical teams.
• Experience analyzing business and technical requirements and translating them into actionable outcomes.
• Expertise in developing and maintaining technical and operational documentation.
• Excellent stakeholder management, communication, and facilitation skills.
• Experience supporting enterprise platforms such as:

SAP

Master Data Management (MDM)

Microsoft Dynamics CRM

ServiceNow

Other enterprise applications

Preferred Skills

• Agile Delivery and Product Management tools.
• System Integration and API knowledge.
• Data Analysis and Reporting.

Top 3 Must-Have Skills

• Enterprise Product Analyst experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications.
• Strong business analysis and requirements management experience.
• Ability to collaborate across business, cybersecurity, operations, and technical teams to deliver business solutions.

Top 3 Preferred Skills

• Agile Delivery & Product Management Tools.