Business Analyst - Senior

ISG Search Inc; Toronto; Sur place; CAD 80 000 - 110 000; Plein temps

Résumé du poste

ISG Search Inc. is seeking a Senior Business Analyst in Toronto to gather and document business and system requirements, develop user stories, and create functional specs.

You will support development with prototypes in Figma, lead QA testing, coordinate UAT, and maintain the product backlog in an Agile environment. The role requires strong stakeholder engagement, excellent communication, and familiarity with CRM/ERP/cloud-based solutions.

Qualifications

• Experience gathering and documenting business and system requirements.
• Proficiency in user stories, acceptance criteria, Visio, and process mapping.
• Experience with workflow optimization, systems re-engineering, and SQL.
• Experience facilitating requirements workshops, JAD sessions, and stakeholder interviews.
• Strong communication, documentation, and presentation skills; translate business requirements into technical specs.
• Familiarity with CRM, ERP, and cloud-based solutions is a plus.

Responsabilités

• Gather and document business and system requirements and translate them into functional specs.
• Create and manage user stories and acceptance criteria; maintain product backlog.
• Develop Figma prototypes and support development; lead QA testing and coordinate UAT.

Connaissances

Requirements gathering

User stories

Process mapping

Stakeholder communication

Agile (Scrum/Kanban)

Governance & ITIL

Analytical thinking

Outils

JIRA

Confluence

Azure DevOps

Figma

Visio

SharePoint

Description du poste

Business Analyst - Senior (BBBH12256) Toronto, Canada

Business Analyst

Job Description

The Business Analyst will gather and document requirements, analyze workflows, develop user stories and functional specifications, create Figma prototypes, support development, lead QA testing, coordinate UAT, and maintain the product backlog.

Technology Stack: Microsoft Dynamics CRM, MuleSoft, Java, and React.

Experience and Skill Set Requirements

1. Business Analysis and Requirements Management

• Experience gathering and documenting business and system requirements.
• Proficiency in user stories, acceptance criteria, Visio, and process mapping.
• Experience with workflow optimization, systems re-engineering, and SQL.

2. Stakeholder Engagement and Communication

• Experience facilitating requirements workshops, JAD sessions, and stakeholder interviews.
• Strong communication, documentation, and presentation skills.
• Ability to translate business requirements into technical specifications.

3. Technical Tools and Proficiency

• Experience with JIRA, Confluence, Azure DevOps, Figma, Visio, and SharePoint.
• Familiarity with SQL, Power BI, and advanced Excel is an asset.
• Knowledge of CRM, ERP, and cloud-based solutions is an asset.

4. Systems Optimization and Digital Transformation

• Experience improving workflows, identifying automation opportunities, and supporting digital transformation.
• Understanding of Agile (Scrum/Kanban) and Waterfall methodologies.
• Strong analytical and problem-solving skills.

5. Governance and Compliance

• Familiarity with project governance, ITIL, information security, regulatory compliance, and service delivery processes.