Enterprise Implementation Lead

Talantir; Canadá; A distancia; CAD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Thanx is seeking an Implementation Manager on its Customer Success Team to lead onboarding, training and launch of new merchant accounts across restaurants, car washes and retail partners. You will manage deliverables, coordinate with ordering, POS and agency partners, and create executive presentations for program recommendations.

You should be highly organized, capable of juggling multiple projects, comfortable with data analysis in Google Suite and Excel, and able to engage C-suite

Formación

• 2 years of software/B2B onboarding/implementation/project management experience
• Robust experience owning and managing multiple complex projects at once
• A BA/BS
• An understanding of startup or fast-paced environment and willingness to break through walls
• Strong written and verbal skills and enjoy speaking to a crowd
• Exceptional organizational skills and supreme attention to detail
• A blended creative and analytical approach to problem-solving
• Familiarity with Google Suite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
• Analytical skills and knowledge of SQL/Excel a plus

Responsabilidades

• Support the successful implementation, training and launch of all merchants with Thanx
• Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up
• Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
• Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
• Build and maintain strong client relationships as an expert advisor and trusted advocate
• Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
• Train merchant teams to promote the program and use our underlying platform to increase customer engagement
• Proactively find ways to enhance and improve the onboarding process and Customer Success function
• Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

Conocimientos

Project management

Onboarding experience

Stakeholder communication

Educación

Bachelor's degree

Herramientas

Google Suite

Excel

Basecamp

Airtable

Metabase

Salesforce

Descripción del empleo

Thanx is seeking an Implementation Manager on its Customer Success Team to lead onboarding, training and launch of new merchant accounts across restaurants, car washes and retail partners. You will manage deliverables, coordinate with ordering, POS and agency partners, and create executive presentations for program recommendations.

You should be highly organized, capable of juggling multiple projects, comfortable with data analysis in Google Suite and Excel, and able to engage C-suite