Enterprise Project Manager

Staffbase; Ottawa; Hybrid; CAD 110,000 - 170,000; Full time

Job summary

Staffbase in Ottawa is seeking an Enterprise Project Manager to lead bespoke implementations for Fortune 100 customers, guiding end-to-end delivery from scoping through launch.

You will align IT, operations, and communications stakeholders with solution engineers, manage scope, timelines, and budgets, and translate technical concepts into clear business decisions.

A track record of governance, executive-ready updates, and building trusted relationships across diverse teams is essential.

Qualifications

• 8+ years of enterprise project or program management experience.
• Proven ability to lead complex, multi-stakeholder engagements.
• Fluent in translating between technical teams and business owners.
• Experience with governance, budgets, and resource allocation.

Responsibilities

• Own end-to-end plan from scoping to launch for bespoke engagements.
• Lead cross-functional teams including Solution Engineers, PMs, and CS.
• Manage scope, budgets, and schedules; surface change requests early.
• Provide executive-ready status updates and governance reporting.

Skills

Stakeholder management

Cross-functional leadership

Communication

Agile/Scrum

Data and security literacy

Vendor coordination

Education

Bachelor's degree in a related field

Tools

Jira

Smartsheet

MS Project

Job description

• This is the team that turns an ambitious, one-of-a-kind vision into a platform that is live, adopted, and loved
• We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100 customers
• No two engagements look the same, and that is the point. In the last twelve months alone, this team has:
• Replatformed how 7-Eleven reaches both its corporate teams and its franchise stores, wiring up Workday and secure store data feeds, retiring legacy tooling, and driving a phased go-live against hard deadlines across IT, comms, and operations
• Engineered a custom shift-swap experience for Chipotle, built directly into their mobile app on top of their workforce-management system, from use-case and edge-case definition through UAT and acceptance
• Partnered on Ford’s migration off a legacy platform and onto Staffbase, co-delivered with an implementation partner under a single, unified project plan and clear scope governance
• Launched a bilingual, security-first rollout with Bell Canada, navigating translation quality, data privacy and anonymization, and enterprise InfoSec and compliance review
• Facilitated hands-on Foundations and content-strategy workshops with Waste Management, helping a largely deskless workforce reimagine how information reaches the field
• A week in this role might include:
• Owning the end-to-end plan for a custom engagement, from scoping statement through design, build, testing, and launch, so the customer only ever experiences one clear timeline
• Running the room: aligning customer IT, communications, and operations stakeholders alongside our solution engineers, integration specialists, and Customer Success leads
• Holding the line on scope with warmth and clarity, so custom work stays deliverable and change requests are surfaced early, not discovered late
• Coordinating implementation partners and internal experts so hand-offs are seamless and nothing falls through the cracks
• Turning technical complexity (integrations, data models, security reviews, migrations) into plain-language decisions a customer executive can make with confidence

Working knowledge of PM tooling and delivery frameworks (e.g., Jira, Smartsheet, MS Project, Agile/Scrum ceremonies) to keep distributed teams aligned Calm under pressure, genuine care for the customer, and the judgment to know when to escape and when to solve Proven ability to facilitate discussions with multiple customer stakeholders with competing priorities, sustaining constructive dialogue and long-term relationship integrity 8+ years of project or program management experience, leading complex, enterprise software implementations or custom solution engagements, ideally for Fortune 100 or similarly sophisticated customers Comfortable owning a hard conversations both internally and with the customer when scope and timeline collide, not just reporting status Fluency in translating between technical teams and business owners, and comfort around integrations, data, security, and migration conversations Experience partnering cross-functionally with Sales, Solutions Engineering, and Customer Success to ensure seamless handoffs from implementation to steady-state support Proven ability to build and manage detailed project plans, budgets, and resource allocation across multiple concurrent enterprise engagements Demonstrated track record running formal governance on complex, multi-stakeholder technical programs, ideally at consultancy or enterprise-software scale Excellent written and verbal communication skills, with experience delivering executive-ready readouts, steering committee updates, and status reporting A bias toward ownership: you plan the work, you drive the work, and you own the outcome If you love a hard problem, a room full of stakeholders, and the moment it all goes live, this is your kind of work Because the work is real, visible, and hard in the best way. You will lead launches that reach hundreds of thousands of employees at some of the most recognizable brands in the world. You will build things that have never been built on our platform before. And you will do it alongside a team that genuinely likes each other and takes pride in getting the hard ones right