Implementations Manager

MedMe Health Limited; Toronto; Presencial; CAD 110.000 - 150.000; Jornada completa

Descripción de la vacante

MedMe Health is seeking an Implementation Manager to lead enterprise rollouts across North America. You will guide post-sale planning through go-live and adoption, coordinating operations, clinical teams, marketing, training, and IT to deliver scalable implementations.

You will own the delivery playbook, define success criteria, and align product, engineering, and support to customer commitments, driving adoption and long-term partnerships.

Formación

• 5+ years in implementation, professional services, or delivery management in B2B SaaS, with meaningful time on enterprise customers.
• Experience with consulting-style delivery: statements of work, milestone-based plans, change requests, and formal handoffs
• A track record of leading complex, multi-stakeholder implementations where you owned the outcome, not just the timeline
• Confident with senior customer stakeholders. You can negotiate scope, push back when needed, and hold a line

Responsabilidades

• Lead enterprise implementations from post-sale planning through go-live, adoption, and handoff to Account Management, including phased expansion from pilots to broader networks.
• Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams, with clear deliverables, timelines, responsibilities, dependencies, and success criteria.
• Work with customer leads across operations, clinical, marketing, training, and IT to establish rollout requirements and ensure each team’s commitments are reflected in the plan.
• Coordinate clinical workflow readiness, training, and change management with the teams responsible for delivery, ensuring pharmacy teams are prepared to use MedMe in day-to-day care.
• Align MedMe’s Product, Engineering, Clinical Solutions, Support, and Account Management teams around implementation priorities and customer commitments.
• Serve as the primary point of contact for the customer’s project team, leading project meetings, status reporting, risk and issue management, and escalations.
• Manage scope and change throughout delivery, assessing new requests against agreed commitments and coordinating any changes to timelines, resources, or fees with the appropriate customer and MedMe stakeholders.
• Track readiness and adoption across locations, coordinate action to address gaps, and establish clear ownership for ongoing support and account management.
• Build MedMe’s implementation playbook and delivery toolkit, and work with leadership to define service tiers based on customer size and complexity, including when implementation and expansion support are included or offered as paid engagements.
• Track delivery performance and use lessons from customer rollouts to improve scoping, strengthen delivery, and inform Sales, Solutions Engineering, and Product.

Conocimientos

Project management

Stakeholder management

Change management

Training

Descripción del empleo

The Opportunity

MedMe is moving upmarket with some of the largest pharmacy organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we scale..

You’ll manage complex implementations that change how clinical services are delivered across hundreds or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows, training, change management, and adoption. You’ll lead the overall program, bringing together the customer’s operations, clinical, marketing, training, and IT teams with MedMe’s specialists to plan and coordinate the work.

As our Implementation Manager, you'll own delivery from post-sale planning through go-live and adoption, including phased expansion from pilots to broader networks. Strong implementation is central to our enterprise growth: it helps customers realize value, builds confidence in expansion, and sets the foundation for long-term partnerships.

As MedMe’s first dedicated implementation hire, you’ll have significant ownership of both customer delivery and the function itself. You’ll establish the playbook, tools, and processes that support larger, more complex rollouts, with room to shape how the implementation practice develops.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

• Lead enterprise implementations from post-sale planning through go-live, adoption, and handoff to Account Management, including phased expansion from pilots to broader networks.

• Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams, with clear deliverables, timelines, responsibilities, dependencies, and success criteria.

• Work with customer leads across operations, clinical, marketing, training, and IT to establish rollout requirements and ensure each team’s commitments are reflected in the plan.

• Coordinate clinical workflow readiness, training, and change management with the teams responsible for delivery, ensuring pharmacy teams are prepared to use MedMe in day-to-day care.

• Align MedMe’s Product, Engineering, Clinical Solutions, Support, and Account Management teams around implementation priorities and customer commitments.

• Serve as the primary point of contact for the customer’s project team, leading project meetings, status reporting, risk and issue management, and escalations.

• Manage scope and change throughout delivery, assessing new requests against agreed commitments and coordinating any changes to timelines, resources, or fees with the appropriate customer and MedMe stakeholders.

• Track readiness and adoption across locations, coordinate action to address gaps, and establish clear ownership for ongoing support and account management.

• Build MedMe’s implementation playbook and delivery toolkit, and work with leadership to define service tiers based on customer size and complexity, including when implementation and expansion support are included or offered as paid engagements.

• Track delivery performance and use lessons from customer rollouts to improve scoping, strengthen delivery, and inform Sales, Solutions Engineering, and Product.

About You

• 5+ years in implementation, professional services, or delivery management in B2B SaaS, with meaningful time on enterprise customers

• Experience with consulting-style delivery: statements of work, milestone-based plans, change requests, and formal handoffs

• A track record of leading complex, multi-stakeholder implementations where you owned the outcome, not just the timeline

• Confident with senior customer stakeholders. You can negotiate scope, push back when needed, and hold a line