Emergency Dispatcher — Fire & Peace Officer Support

Avanti Software Inc.; Edson; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Job summary

Yellowhead County is seeking a 911 Dispatcher to answer calls, coordinate dispatch services and manage after-hours communications for county staff and contracted clients.

The role requires Grade 12, emergency dispatch experience, and strong computer/typing skills, with additional assets in AED/EMT certifications and driver’s license. Overtime and high-stress calls are possible in a busy environment.

Qualifications

• Minimum education of Grade 12 or equivalent.
• Post-secondary education in a related field is asset.
• IAED certification is asset.
• Emergency Telecommunications certification is asset.
• Experience in emergency dispatch or call-taking is preferred.
• Basic training in office software is preferred.
• Strong computer and typing skills.
• Understanding of radio communication systems.
• Valid Class 5 Alberta Driver’s License.
• Defensive Driving completed.
• Valid First Aid/CPR.

Responsibilities

• Answer all 911 calls and related lines for multiple municipalities in a courteous manner.
• Gather information to determine call type and severity.
• Reroute calls to correct agencies.
• Dispatch firefighting resources based on information.
• Prioritize multiple calls to allocate resources.
• Monitor responder safety by radio.
• Dispatch additional resources as requested by incident commanders.
• Maintain logs and incident reports.
• CAD and RMS data entry.
• Complete paperwork related to call center operations.
• Ensure call center is kept clean and orderly.
• Administrative tasks as directed.
• Signing in/out Peace Officers for contracted clients.
• Regular safety checks on officers by radio.
• Emergency notification to supervisors if employees cannot be reached.
• Afterhours emergency call management for contracted clients; relay to on-call departments.

Skills

Emergency dispatch experience

Strong computer skills

Typing proficiency

Radio communication understanding

Excellent communication

Ability to work under pressure

Team collaboration

Education

Grade 12 or equivalent

Post-secondary asset

IAED certification asset

Emergency Telecommunications certification asset

Valid Alberta Driver’s License

Defensive Driving

First Aid/CPR

Tools

Office software

Job description

Yellowhead County is seeking a 911 Dispatcher to answer calls, coordinate dispatch services and manage after-hours communications for county staff and contracted clients.

The role requires Grade 12, emergency dispatch experience, and strong computer/typing skills, with additional assets in AED/EMT certifications and driver’s license. Overtime and high-stress calls are possible in a busy environment.