Field Claims Adjuster

Intact Financial; Quebec; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Claims Adjuster, where your empathy and expertise will help customers recover after losses. This role offers the chance to work in a dynamic environment, investigating and managing diverse claims across personal and commercial lines. With a commitment to employee development, the company provides opportunities for growth and a supportive workplace culture. Enjoy a hybrid work model that balances remote work with meaningful in-person interactions, and benefit from a comprehensive rewards program that recognizes your contributions. This is an exciting opportunity to make a real impact in people's lives while advancing your career.

Benefits

Flexible Work Arrangements

Employee Share Purchase Plan

Annual Wellness Account

Extensive Benefits Package

Learning and Development Opportunities

Community Impact Program

Possibility to Purchase Extra Days Off

Qualifications

• Must hold a 5A Claims Adjuster Certificate and have 2+ years of experience.
• Excellent communication skills in French and English are essential.

Responsibilities

• Assess and analyze policy wordings and damage to determine coverage.
• Negotiate with customers and settle claims within authority scope.

Skills

Communication Skills

Analytical Thinking

Investigation Skills

Negotiation Skills

Problem Solving

Education

5A Claims Adjuster Certificate

College Diploma or Equivalent Work Experience

Tools

Claims Management Software

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Field Claims Adjuster – Work from home

Job description

We’re looking for a Field Claims Adjuster to join our growing team!

As a Field Claims team member, you’ll be at the heart of what we do best: helping people. You’ll work alongside a passionate and diverse team of claims adjusters who are experts in helping customers get back on track after a loss.

Your empathy and impressive skills will be a great addition to our team, and we’ll give you exciting opportunities to investigate and manage complex claims and losses for both our personal and commercial lines of business. Plus, we have over 75 different types of positions within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.

Travel requirements:

In this role, you will be responding to claims in different regions. All applications will be considered but we have a strong need in the following areas: Montréal, Outaouais, Montérégie, Saguenay, Chaudières-Appalaches, Estrie, Drummondville and Val-d'Or.

What you’ll do here:

• Let your technical expertise shine as you approach each unique situation.
• Assess and analyze policy wordings and damage to determine appropriate coverage.
• Assess the potential liability of the insured and third parties via consultations with experts.
• Negotiate with customers, claimants, lawyers and insurers to settle claims within your established authority scope.
• Actively participate in claims catastrophes (CATs) and work overflow when required.
• Build relationships and collaborate with different teams including appraisal, underwriting and legal.
• Manage costs efficiently and effectively.
• Stay in-the-know about insurance products and trends in appraisal and investigation techniques and services.

What you bring to the table:

• You must hold a 5A Claims Adjuster Certificate.
• You must have at least two years of experience as a property adjuster.
• You have a college diploma, or equivalent work experience (an asset).
• You have a working knowledge of the law.
• You are an excellent communicator in both French and English. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
• You have a valid driver's licence and a good driving record.
• You must be available to travel on short notice.

What you bring to the team:

• You are highly knowledgeable of personal and commercial insurance products.
• You are a skilled investigator and critical thinker.
• You are a self-motivated goal seeker; you love a fast pace and interesting challenges.
• You are an independent, analytical expert who can problem solve under pressure.
• You are an organizational ace – You keep beautiful documents, records of interviews with policy holders and witnesses, research, reports and communications.
• You are an outcome owner who can take appropriate action and be accountable for their decisions.

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work.
• Stimulating, challenging projects and development opportunities to help you grow your skills and career.
• A comprehensive financial rewards program that recognizes your success.
• An extensive, flexible benefits package.
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased.
• A $600 annual wellness account that promotes an active lifestyle.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Flexible work arrangements.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.