Expert en sinistres virtuel – (Événements majeurs, niveau II)

Co-operators Assurance et services financiers; Quebec; Hybrid; CAD 59,000 - 99,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Claims Representative II to handle major event claims remotely. The role involves investigating and settling claims while providing exceptional client service. Candidates should have at least three years of experience in insurance and be proficient in both English and French.

Benefits

Training and development opportunities

Flexible work options

Holistic well-being programs

Paid volunteer days

Qualifications

• 3 years of experience in insurance or related field.
• Proficiency in English and French is essential.

Responsibilities

• Investigate, negotiate, and settle major event and regular property claims.
• Collaborate with stakeholders for efficient claims settlements.
• Coach and support the claims team.

Skills

Communication

Critical Thinking

Teamwork

Education

Chartered Insurance Professional (CIP) designation

Provincial Adjuster license

Job description

Claims Representative II, (Major Events - Virtual)

Job Category: Claims

Requisition Number: CLAIM004283

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• Posted: May 15, 2025
• Full-Time
• Hybrid

Locations

Showing 1 location

Canada

Description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritize our people to ensure a strong culture and development opportunities, enabling our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Claims team aims to create peace of mind for our clients and communities. Our national team of knowledgeable professionals serve with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by doing the right thing for our clients.

As the Major Events Virtual Claims Representative II, you will remotely investigate, negotiate, and settle intermediate habitational, farm, and commercial property claims for major events. You will also support claims operations by handling regular property claims when major event claims decrease.

How you will create impact:

• Investigate, interpret coverage, negotiate, and settle major event and regular property claims.
• Collaborate with stakeholders to ensure efficiency, loss control, timeliness, and quality of claims settlements, including performing on-site damage evaluations, preparing estimates, and cash settlements.
• Coach, train, and support the claims team with technical expertise.
• Conduct initial client calls, determine coverage, review building appraisals, and arrange payments and settlements.
• Provide exceptional client service in line with our standards to enable our organization to lead in client engagement.

How you will succeed:

• You influence change and are committed to continuous improvement to exceed client expectations.
• You use critical thinking to identify problems and propose solutions proactively.
• You have strong communication skills to convey messages clearly.
• You are an effective team player who shares knowledge to support peers.

To join our team:

• You have three years of experience in insurance, business, or a related field.
• You possess or are working towards the Chartered Insurance Professional (CIP) designation.
• You hold a provincial Adjuster license in the Atlantic Provinces.
• Proficiency in both English and French is essential for servicing and communicating with majority anglophone and francophone clients, groups, and teams. Non-French duties are not assignable to other team members.

What you need to know:

• Occasional travel may be required.
• You need your own vehicle, valid driver’s license, and insurance.
• Extended work hours, including evenings and weekends, may be necessary during peak periods and major events.
• Confidentiality and discretion are required when supporting clients experiencing personal or financial loss.
• This is a remote role requiring a high degree of autonomy.
• A background check will be conducted if you are selected.

What’s in it for you?

• Training and development to grow your career.
• Flexible work options and paid time off for personal and family needs.
• Holistic well-being programs and a supportive workplace culture.
• Paid volunteer days to give back to the community.

Expected Salary Range: $59,096.00 to $98,494.00 CAD

The final salary will be determined based on various factors including market conditions, location, knowledge, skills, qualifications, experience, and education.