Dynamic Service Scheduler & Warranty Administrator

The 401 Group; Greater Sudbury; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

On-site Parking

Employee discounts

Job summary

The 401 Group of Companies in Sudbury, Ontario, is seeking an energetic Service Appointment Coordinator to manage service calls, schedule appointments, and assist warranty processing. You will be the friendly voice guiding customers through the service journey.

You have call center experience, strong communication, and a high-energy, customer-focused approach to ensure timely bookings and accurate records in our CRM. This on-site role offers $18–$20 per hour and opportunities for growth.

Qualifications

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Fluent in English (verbal and written)

Responsibilities

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extramile
• Keep records of conversations in our call center database (CRM) in a comprehensibleway
• Meet personal/team qualitative and quantitativetargets
• Confirmation of all criteria as required by manufacturers and any third parties involved
• Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
• Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
• Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
• Maintain knowledge ofany and allrecalls on products

Skills

Call center experience

Target achievement

Strong communication

Time management

Fluent in English

High energy

Motivated

Education

High school diploma

Job description

The 401 Group of Companies in Sudbury, Ontario, is seeking an energetic Service Appointment Coordinator to manage service calls, schedule appointments, and assist warranty processing. You will be the friendly voice guiding customers through the service journey.

You have call center experience, strong communication, and a high-energy, customer-focused approach to ensure timely bookings and accurate records in our CRM. This on-site role offers $18–$20 per hour and opportunities for growth.