Dynamic Service Advisor for Fast-Paced Auto Care

AutoCanada; Guelph; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Experience and desire to work with 기술

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service 计划

Employee and Family Assistance 计划

Company-wide appreciation events and 形

Professional development and the机会 to

Job summary

Wellington Motors in Guelph, ON is seeking a Service Advisor to join our growing team. You’ll welcome customers, discuss service needs, and build trust by delivering an exceptional experience while coordinating with technicians.

Responsibilities include estimating costs and times for repairs, preparing repair orders, keeping records, and ensuring clear communication. The role is full-time, onsite, with a focus on customer satisfaction and operational excellence.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow-up skills.
• Experience and desire to work with technology.

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Skills

Customer service

Communication skills

Organization skills

Tools

CDK experience

Job description

Wellington Motors in Guelph, ON is seeking a Service Advisor to join our growing team. You’ll welcome customers, discuss service needs, and build trust by delivering an exceptional experience while coordinating with technicians.

Responsibilities include estimating costs and times for repairs, preparing repair orders, keeping records, and ensuring clear communication. The role is full-time, onsite, with a focus on customer satisfaction and operational excellence.