Appointment Coordinator / Warranty Administrator - Sudbury Mitsubishi

The 401 Group; Northeastern Ontario; On-site; CAD 24,796 - 27,552; Full time

Benefits offered by this job

On-site Parking

Health & wellness benefit enrollment

Employee referral bonus opportunities

Perkopolis Enrollment

Discount at Blackshop Restaurant and 0

Job summary

The 401 Group is hiring a Service Appointment Coordinator in Sudbury, ON to be the friendly voice of our team. You will schedule service appointments, handle inquiries, and ensure top-tier service from start to finish.

As the first point of contact, you’ll manage warranty claims, coordinate with manufacturers and vendors, and keep CRM records up to date while meeting targets in a fast-paced, high-energy environment.

Qualifications

• Outbound and inbound call center experience is preferred.
• Track record of accomplishing targets.
• Strong phone and verbal communication skills; active listening.

Responsibilities

• Manage a large number of outbound and inbound calls daily.
• Identify customer needs, clarify information, and book appointments.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain records in CRM.
• Meet personal and team targets.
• Confirm criteria required by manufacturers/third parties.
• Process warranty and repair orders; verify accuracy and create work orders.
• Coordinate with vendors to order parts and track delivery.
• Keep knowledge of recalls on products.

Skills

Call center experience

Target achievement

Excellent communication

Multitasking

High energy

Motivated

Fluent English

Education

High school diploma

Job description

Now Hiring: Energetic Appointment Coordinator / Warranty Administror – Be the Friendly Voice of Our Team, Drive Customer Satisfaction, and Keep Our Service Department Running Like Clockwork!

As our Service Appointment Coordinator, you’ll be the first point of contact for our valued customers—scheduling service appointments, answering inquiries, and ensuring every guest receives top-tier service from start to finish!

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location: 2100 Kingsway Drive, Sudbury (Mitsubishi)

Compensation: $18-$20 per hour

What You Will Be Doing:

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extramile
• Keep records of conversations in our call center database (CRM) in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Confirmation of all criteria as required by manufacturers and any third parties involved
• Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
• Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
• Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
• Maintain knowledge of any and all recalls on products

What You Bring to the Table:

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• High school diploma
• Fluent in English (verbal and written)
• High energy
• Motivated

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.