Service Appointment Coordinator

The Humberview Group; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, travel insurance

RRSP matching

Employee Assistance Program (EAP)

Referral bonuses

Team events and discounts

Job summary

Audi Midtown Toronto, part of The Humberview Group, is seeking a Service Appointment Coordinator to join our Toronto service team. You will be the first point of contact, handling calls, scheduling appointments, and guiding customers through service needs to ensure a smooth experience.

You will connect with customers, follow up after visits, and help coordinate manufacturer-recommended services while delivering outstanding service and helping us build lasting relationships with clients.

Qualifications

• Experience in automotive BDC or service coordination preferred.
• Proficient with CDK or similar dealership software.
• Excellent verbal and written communication; clear speaking voice.

Responsibilities

• Handle inbound calls and make outbound outreach to customers.
• Schedule and coordinate service appointments.
• Follow up with customers post-visit to ensure satisfaction.
• Review and schedule manufacturer-recommended services and recalls.
• Manage service reminders and internet opportunities.
• Build long-term relationships with customers to encourage repeat business.
• Perform other duties as required.

Skills

Automotive BDC

CDK software

Excellent communication

Phone manner

Tech-savvy

Team-oriented

Time management

Goal-driven

Tools

CDK software

Job description

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Audi Midtown Toronto is looking for a Service Appointment Coordinator to add to their team in Toronto. Audi Midtown Toronto is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

As the Appointment Coordinator you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment scheduling, and service needs.

Our Appointment Coordinator team helps transform customer inquiries, concerns, and service reminders into meaningful appointments and lasting relationships. As the first point of contact for many of our customers, you’ll be an essential part of creating a positive experience and contributing to the continued success of Oakville Toyota.

Compensation: $21 per hour.

Why Join The Humberview Group?

• Career Growth – Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses – Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship – Learn from experienced leaders who support your growth.
• Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits – Discounts on brands and gym memberships.
• Great Team Culture – Social events, BBQs, and team outings.
• Work-Life Balance – No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026. With over 60 years of success, our people and customer relationships continue to drive our growth.

What You'll Do

• Handling incoming calls.
• Make 80–100 outbound calls daily to connect with customers.
• Follow up with customers after their visit to ensure satisfaction and provide an exceptional customer experience.
• Assist customers by reviewing and scheduling recommended or manufacturer-required vehicle services.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up with past customers within the database to build long‑term relationships and encourage repeat business.
• Perform other duties as required.

What We're Looking For

• Previous Automotive BDC experience is preferred.
• Experience using CDK software is an asset.
• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Pleasant and engaging phone manner.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team‑oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long‑term success. Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.