Document Control Specialist– Outbound Mail

Raise - find a more meaningful working experience; Ottawa; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ian Martin Group is currently representing a client hiring a Document Control Specialist for outbound mail in Ottawa, Ontario. This 6-month contract role focuses on day-to-day operations in Document Control and Scanning, ensuring accurate sorting, preparation and QA of mail documents.

You will handle service requests, provide feedback to leads and supervisors, and adapt to changing priorities while maintaining strict procedures for risk management and timely processing of documents.

Qualifications

• 1+ years of experience in an inbound and return mail processing role (preferred).
• Specific experience working with escalations and Service Requests
• Working knowledge Document Control procedures and best practices

Responsibilities

• Efficiently perform various day to day activities in Document Control, including but not limited to: handling Service Request submissions from other departments, sorting incoming mail, preparing mail, scanning prepared mail and performing QA.
• Provide quality feedback to Leads and Supervisors, to help inform feedback and coaching sessions.
• Flexibility and ability to adapt to the needs of a situation.
• Follow and maintain procedures for daily operations and risk management.

Job description

Document Control Specialist - Outbound Mail

• Pay Rate: $21/hour
• Location: Ottawa, ON K1P 5Z9 (Onsite)
• Contract Length: 6 months

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Position Summary

This role will be specific for OUTBOUND MAIL for a single case, unlike our usual Doc Control specialists.

This position performs day to day operations in the Document Control and Scanning areas. This person is responsible for the sorting, preparation and/or quality assurance and scanning of received documents. This person is responsible for distinguishing between different types of documents and preparing them in a neat and orderly fashion to ensure that they are scanned efficiently.

The Document Control Specialist may also be responsible for scanning prepared documents and performing quality assurance by ensuring that the right documents for the proper job are being processed correctly. They will also provide feedback on errors found to Document Control Leads and Supervisors to help inform feedback and coaching sessions.

Key Duties/Responsibilities:

• Efficiently perform various day to day activities in Document Control, including but not limited to: handling Service Request submissions from other departments, sorting incoming mail, preparing mail, scanning prepared mail and performing QA.
• Provide quality feedback to Leads and Supervisors, to help inform feedback and coaching sessions.
• Flexibility and ability to adapt to the needs of a situation.
• Follow and maintain procedures for daily operations and risk management.

Required Qualifications & Characteristics:

• 1+ years of experience in an inbound and return mail processing role (preferred)
• Specific experience working with escalations and Service Requests
• Working knowledge Document Control procedures and best practices

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

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