Document Services Associate (6 Month Contract)

Foresters Financial; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Foresters Financial in Toronto, Ontario, is seeking a Document Services Associate for a 6‑month contract to handle mail-related admin tasks. You will scan tracking details, process outbound and inbound mail, and prepare shipments for US and Canadian packages.

This role requires accuracy, teamwork, and proactive process improvements. The position offers a structured environment with opportunities to optimize mailing workflows and support internal/external partners while adhering to 8am–8pm hours,

Qualifications

• Excellent attention to detail ensuring quality standards are met at all times.
• Ability to manage daily workflow to meet tight deadlines.
• Must be able to work under minimal supervision and take ownership.
• Ability to work in a fast paced and ever changing environment.
• Receptive to feedback, asks questions to obtain clarification.
• Strong oral & written communication skills and customer service skills to internal & external clients.
• Knowledge of Microsoft Office applications and data entry skills.
• Ability to work effectively in a team environment or as an individual as required.

Responsibilities

• Scan and capture all tracking details for outbound courier shipments.
• Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx.
• Handle sorting and distribution of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine.
• Prepare and process all shipments for US and Canadian certificate packages.
• Investigate and re-send returned US and Canadian mail as required.
• Prepare mailing labels for agent correspondence.
• Support our internal and external business partners.
• Maintenance of in-house inventory.
• Proactively identify process improvement opportunities.

Skills

Attention to detail

Time management

Ownership

Fast-paced environment

Feedback-oriented

Communication

Data entry

Teamwork

Tools

Excel

Outlook

Job description

Career Opportunity

Role Title

Document Services Associate (6 Month Contract)

Purpose of role

This position is responsible for a variety of mail-related administrative functions to support the Foresters operations, not limited to, but including: Shipping/Receiving, inbound & outbound mail processing, returned mail as well as other tasks.


Job Description

Key Responsibilities

• Scan and capture all tracking details for outbound courier shipments.
• Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx.
• Handle sorting and distribution of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine
• Prepare and process all shipments for US and Canadian certificate packages
• Investigate and re-send returned US and Canadian mail as required.
• Prepare mailing labels for agent correspondence
• Support our internal and external business partners
• Maintenance of in-house inventory
• Proactively identify process improvement opportunities
  
  
  

Key Qualifications

• Excellent attention to detail ensuring quality standards are met at all times
• Ability to manage daily workflow to meet tight deadlines
• Must be able to work under minimal supervision and take ownership
• Ability to work in a fast paced and ever changing environment
• Receptive to feedback, asks questions to obtain clarification
• Strong oral & written communication skills and customer service skills to internal & external clients.
• Knowledge and skill in the application of computer software programs and accurate data entry skills
• Ability to work effectively in a team environment or as an individual as required
• Knowledge of Microsoft Office application i.e. Excel, Outlook.
• Hours of operation are from 8am to 8pm, including Saturdays and Canadian Statutory holidays as required.
  
  
  

Salary Range

$40,000 - $50,000

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.