District Manager

Alsco Uniforms; Edmonton; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Registered Pension Plan

Extended Health Care

Life Insurance

Disability

AD&D

Job summary

Alsco Uniforms is seeking a District Manager to lead a district of routes, meeting service goals and driving growth. The role reports to the Service Manager and may oversee a service center. Emphasis on building customer loyalty, coaching a team, and maintaining safety standards across operations.

The position requires strong leadership, excellent communication, and the ability to manage multiple priorities in a dynamic laundry facility environment within the branch network.

Qualifications

• Minimum High School education; valid driver’s license.
• Excellent verbal and written communication in English.
• Strong customer service and route sales skills.
• Good time management and teamwork abilities.

Responsibilities

• Meet or exceed service goals across a district of routes.
• Lead and motivate district to be productive; conduct regular meetings and trainings.
• Maintain customer loyalty through visits, audits, problem solving and open communication.
• Oversee promotions, sales of all service lines, and profitable product mix.
• Ensure safety, policy compliance, and route organization across the district.
• Operate a delivery vehicle as needed and follow all laws and policy.
• Oversee service center when in Senior DM role; manage inventory, deposits, and paperwork.

Skills

Customer service

Route sales

Communication

Time management

Team player

Education

High School graduation

Job description

Job Summary

The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM.

Classification: Exempt

Essential Functions

• Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
• Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
• Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 or older.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience. Qualified to hold a driver’s license.

Travel Requirements

• Frequently within the branch area.

Typical Environmental Conditions

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Our Benefits

• Registered Pension Plan (RPP)
• Extended Health Care, Dental Care
• Life Insurance, Disability
• Accidental Death and Dismemberment (AD&D)
• Sick Time
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Accommodation

Alsco Uniforms is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessible Canada Act, we are committed to providing accommodation for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please contact the branch with your request.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.

Revised: 11/18/2021