Route Supervisor

Alsco-Uniforms-6; Surrey; On-site; CAD 44,083 - 55,104; Full time

Benefits offered by this job

Health and Dental Insurance

Paid time off

Job summary

Alsco-Uniforms-6 is seeking a Route Supervisor to support the Service Department in delivering excellent customer service and to assist with managing route districts. The RS reports to the District Manager and earns $32.00 per hour plus bonuses in the Surrey area.

The role emphasizes training, leadership of the district, customer visits, and coordination with other branches. You must maintain a valid driver’s license and a clean driving record, while actively promoting product lines and ensuring

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Excellent customer service and route sales skills.
• Strong English communication and time management.
• Ability to count and handle products precisely.

Responsibilities

• Assist in developing a productive district and train staff.
• Support DM to ensure customer loyalty through visits and problem solving.
• Lead district with clear communication of changes and policies.
• Ensure adherence to company policies, safety, and SOPs.
• Operate vehicles safely and handle route responsibilities as needed.
• Upsell and promote services to maintain profitable product mix.

Skills

Customer service

Route sales

Communication

Time management

Team player

Driving

Education

High School diploma

Job description

Job Summary

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager. Wage $32.00 + Bonuses

Essential Functions

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check‑in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up‑sell, cross‑sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver’s License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

Frequently within the branch area.

Typical Environmental Conditions

Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Compensation

• $32.00 per hour pay.
• Health and Dental Insurance Plan provided.
• Paid time off.