Route Supervisor

Alsco Uniforms; Surrey; On-site; CAD 39,000 - 50,000; Full time

Benefits offered by this job

Health and Dental Insurance Plan

Paid time off

Job summary

Alsco Uniforms is seeking a Route Supervisor to support the Service Department and help manage route districts. The role reports to the District Manager and offers a wage of $32.00 per hour plus bonuses.

The incumbent will develop a productive district, supervise RSRs, and uphold customer service standards across branches. This position requires a valid driver's license and strong communication skills, with safety and policy adherence a must.

Qualifications

• High School graduation or equivalent.
• Valid Driver's License and 21 years or older.
• Excellent customer service and route sales skills.
• Strong verbal and written communication, good time management, and team player attitude.

Responsibilities

• Assist in developing a productive district and lead a team of Route Service Representatives (RSR).
• Assist the District Manager to ensure customer loyalty and outstanding service through visits, audits, installations, problem solving, and communication with customers.
• Lead district communication, policy implementation, and cross-department cooperation within the branch.
• Ensure compliance with company policies and safety procedures; evaluate service procedures and provide recommendations.
• Safely operate company vehicles and perform route responsibilities as needed.
• Support retention and growth initiatives, sales, promotions, and maintaining customer relationships.
• Possibly perform RSR responsibilities at a higher level and oversee route performance.
• Run routes with upsell/cross-sell and monitor competitive activity; keep service agreements current.

Skills

Customer service

Route sales

Communication

Time management

Team player

Education

High School graduation

Job description

Classification: Non-Exempt

Job Summary

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager. Wage $32.00 + Bonuses

Essential Functions

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver's License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• Frequently within the branch area.

Typical Environmental Conditions

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Compensation

• $32.00 per hour pay.
• Health and Dental Insurance Plan provided.
• Paid time off.