Dispensary Sales Associate (P/T)

True North Cannabis Co. & Associated Companies; St. Catharines; On-site; CAD 23,419 - 24,796; Full time

Benefits offered by this job

Competitive hourly wage

Store discounts

Profit-sharing

Job summary

True North Cannabis Co. & Associated Companies is seeking a Budtender to guide guests through their cannabis journey and ensure a safe, engaging shopping experience.

You will stay current on industry trends, assist customers with product selection, and collaborate with management to drive store sales. The role requires a friendly, professional demeanor, strong communication skills, and the ability to work flexible shifts including weekends.

Qualifications

• Passion for cannabis and helping people discover and enjoy it.
• Excellent customer service and friendly, approachable attitude.
• Strong communication and ability to explain products clearly.
• Can-do attitude and thrive in a fast-paced environment.
• Team-oriented and collaborative spirit.

Responsibilities

• Greet and assist customers, creating a welcoming atmosphere.
• Educate customers on cannabis products and help them choose.
• Collaborate with management and sales teams to reach store goals.
• Meet sales targets and provide high-quality customer experiences.
• Handle feedback professionally and comply with regulations.
• Check IDs and manage reception duties when needed.
• Operate POS systems (Cova, Merrco, Dutchie) and maintain cash handling procedures.
• Keep shelves organized, store neat, and assist with inventory and merchandising.

Skills

Customer service

Communication

Teamwork

Flexibility

Cash handling

Cannabis knowledge

Education

Cannabis Certification (CannSell / Cannabis Retail Certification)

Tools

Cova

Merrco

Dutchie

Job description

Are you passionate about cannabis? Do you enjoy helping people discover new products and providing exceptional customer service? If so, True North Cannabis wants you on our team as a Budtender!

As a Budtender at True North Cannabis, you'll be at the heart of the action, guiding guests—whether they're newcomers or experienced consumers—through their cannabis journey. You’ll stay up to date with industry trends and legal requirements while ensuring each guest has a safe and enjoyable experience.

Key Responsibilities:

• Represent the True North Cannabis Co. brand with pride and professionalism.
• Greet, and assist customers, ensuring a positive and welcoming atmosphere.
• Educate customers on cannabis products, helping them choose what’s best for their needs.
• Work hand-in-hand with our Management and sales teams to reach goals and maximize store sales.
• Sell like a pro—meet targets and make customers feel great about their choices!
• Handle feedback, Compliments, and concerns with professionalism and courtesy, turning challenges into opportunities for improvement.
• Facilitate the sale of regulated cannabis products by engaging with customers about products, accessories, and everything cannabis!
• Stay excited about the industry and bring creative energy to the store. Curate experiences that go above and beyond expectations for each guest.
• Follow all legislative requirements, ensuring that we stay compliant with federal, provincial, and municipal laws at all times.
• Check IDs and handle reception duties as needed—keeping things efficient while ensuring compliance.
• Help organize and categorize products and accessories, keeping the store looking sharp and well-stocked.
• Be a POS pro! Utilize systems like Cova, Merrco, and Dutchie to process sales efficiently and accurately.
• Follow proper cash handling procedures to keep transactions smooth and secure.
• Keep the store clean and tidy—from shelves to the sales floor, a neat space makes everyone feel more comfortable.
• Seek opportunities to improve business results, whether it's through creative ideas or contributing to team goals.
• Stay open to feedback, coaching, and personal growth. We’re all about continuous improvement!

What you bring to the table:

• A passion for cannabis and a genuine desire to help people discover and enjoy it.
• Excellent customer service skills with a friendly, approachable attitude.
• Strong communication skills—you can explain things clearly, whether it's about a product or a new process.
• A can-do attitude and the ability to thrive in a fast-paced environment.
• A team-oriented spirit, because we rise together!
• Ability to work flexible shifts, including weekends, between 8:00am to 11:30pm.
• Basic math skills for cash handling and processing transactions.
• A valid Cannabis Certification— CannSell or Cannabis Retail Certification Program.
• A clean criminal background check (transparency is key).
• A personal connection to the community? Even better!

Not a Must, But Definitely a Plus:

• A solid knowledge of cannabis products and accessories—if you’re already a cannabis enthusiast, even better!
• First Aid Certification—because being prepared is always a good idea!
• Previous experience in sales or retail—if you’ve got it, we’re all ears!

Physical Demands:

• Frequent standing, reaching, and occasional lifting (up to 40 lbs).
• Able to work shifts lasting between 8-12 hours on tiled surfaces.
• Must Be able to work alone or as part of a team for whole or part of a shift.

Competitive hourly wage ($17.70 - $18.50 per hour).

Store discounts to stock up on your favorite products.

Profit-sharing to reward your hard work!

Get paidto learn about cannabis and share that knowledge with others.

Work with a team of like-minded, passionate cannabis lovers.

Our operating hours are 7 days a week and may range from 8am to 11:30pm

Part-time hours range : 00- 30 hours per week

Full- time hours range : 30 – 44 hours per week

Job Types: Full-time, Part-time, Permanent

True North Cannabis is an Equal Opportunity Employer, committed to employment equity. We encourage qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Please let us know if you need assistance during the recruitment process. Please note that our hiring process does not involve the use of artificial intelligence (AI) or automated systems to screen, assess, or select applicants. All applications are reviewed by our hiring team.

We thank all applicants for their interest in working for True North Cannabis. Only those who are selected for an interview will be contacted.