Dispatcher – Transportation and Towing

Services Routiers Unipro Ltée; Dorval; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Free training and ongoing support

Job summary

Services Routiers Unipro Ltée is seeking dynamic, organized dispatchers to coordinate specialized transport and towing operations across Montreal and surrounding areas. You will assign jobs to available units, track real-time movements, and maintain clear communication with drivers, customers, and partners to keep everything running smoothly.

Hybrid work is available, combining on-site collaboration with remote tasks.

Qualifications

• Experience in dispatching or a similar position (transportation, towing, or logistics).
• Excellent stress management and ability to work in a fast-paced environment.
• Good geographical knowledge of the area (Montreal and surrounding areas).
• Proficiency with computer tools (dispatch systems, GPS, etc.).
• Compressed schedule: possibility of completing the equivalent of full-time work in 3 days.

Responsibilities

• Handle requests for towing or transportation and assign jobs to available units.
• Track vehicle movements in real time via our geolocation system.
• Prioritize emergencies and optimize routes.
• Communicate with drivers to ensure operations run smoothly.
• Maintain accurate records and complete intervention forms.
• Provide professional, prompt, and courteous customer service.
• Collaborate with other dispatch team members and supervisors

Skills

Dispatching

Geolocation tracking

Customer service

GPS proficiency

Tools

Dispatch systems

GPS

Job description

We're looking for dynamic, organized, and resourceful dispatchers to join our dispatch team. You will play a central role in coordinating our specialized transport and light and heavy towing operations. You'll be responsible for efficiently distributing service calls, tracking the movements of units in the territory, and ensuring smooth communication between drivers, customers, and partners.

Duties and responsibilities

• Handle requests for towing or transportation and assign jobs to available units.
• Track vehicle movements in real time via our geolocation system
• Prioritize emergencies and optimize routes
• Communicate with drivers to ensure operations run smoothly.
• Maintain accurate records and complete intervention forms
• Provide professional, prompt, and courteous customer service.
• Collaborate with other dispatch team members and supervisors

Requirements

• Experience in dispatching or a similar position (transportation, towing, or logistics)
• Excellent stress management and ability to work in a fast-paced environment
• Good geographical knowledge of the area (Montreal and surrounding areas)
• Proficiency with computer tools (dispatch systems, GPS, etc.)
• Compressed schedule: possibility of completing the equivalent of full-time work in 3 days
• Hybrid working: a combination of on-site and remote working
• Additional benefits offered, to be discussed based on experience and availability

What we offer

• Competitive salary based on experience
• Stable and well-structured schedule
• Dynamic team and constant mutual support
• Free training and ongoing support
• Stimulating environment and high-performance technological tools