Bilingual Dispatcher

Manitoulin Group of Companies; Greater Sudbury; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for growth and advancement

Job summary

A logistics solutions provider in Canada is seeking a Bilingual Dispatcher to join their Central Dispatch operations team. This fast-paced role involves coordinating freight movement efficiently, answering drivers' queries, and managing multiple systems. The ideal candidate is bilingual in French and English, possesses strong organizational skills, and is comfortable in a high-pressure environment. The company provides competitive wages, comprehensive benefits, and career development opportunities.

Qualifications

• Bilingual in French and English is required.
• Strong computer skills needed for multiple systems.
• Detail-oriented with strong multitasking abilities.
• Able to work under pressure in a high call-volume environment.
• Comfortable spending the majority of the shift on the phone.

Responsibilities

• Coordinate freight movement for Central Dispatch efficiently.
• Answer phones and support driver needs.
• Work with terminal dock staff to plan trips.
• Bill shipments, manifest trailers, and maintain electronic records.
• Track shipments and assist customers after hours when service is closed.

Skills

Bilingual in French and English

Strong computer skills

Detail-oriented

Strong multitasking and organizational skills

Ability to work under pressure

Comfortable on the phone

Tools

Google Sheets

Job description

Company Description

For over 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions to clients across North America. Our success is built on innovation, safety, and a strong dedication to reliable, on-time delivery. If you know where you’re headed, we have the training and career development opportunities to help you get there.

Position Summary

Manitoulin Transport is currently seeking a Bilingual Dispatcher (French/English) to join our Central Disaptch operations team. This position plays a critical role in supporting Central Dispatch in coordinating the movement of freight to service terminals in the most efficient and cost‑effective manner, helping ensure network fluidity, service standards, and on‑time performance.

This is a fast‑paced operational role requiring flexibility to work rotating shifts, including days, nights, weekends, and holidays.

Key Responsibilities

• Support Central Dispatch in executing and coordinating freight movement across the network to service terminals efficiently
• Consistently answer phones and support driver needs, including:
  • Hook‑up information
  • Departure times
  • Delay updates
  • Trip‑related and operational concerns
• Work closely with terminal dock staff and managers to:
  • Plan trips
  • Determine the most efficient and cost‑effective freight movement
  • Book hotel rooms for drivers and issue purchase orders as required
• Bill shipments and:
  • Manifest Trailers
  • Strip freight from manifests electronically as required
• Maintain and update multiple shared Google spreadsheets
• Track shipments and assist customers after hours when Customer Service is closed
• Work effectively in a fast‑paced, time‑sensitive environment
• Perform other duties as assigned

Qualifications

• Bilingual in French and English (required)
• Strong computer skills and comfortable working in multiple systems
• Detail‑oriented with strong multitasking and organizational skills, and the ability to prioritize multiple tasks simultaneously
• Able to work under pressure in a high call‑volume environment
• Comfortable spending the majority of the shift on the phone

Knowledge of Dangerous Goods regulations, Hours of Service legislation and familiarity with the Manitoulin network and equipment would be considered an asset, but is not required.

Full training will be provided.

Additional Information

Salary based on experience

What we offer

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement