Dispatcher

Trimac Transportation System; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Paid vacation and holidays

Pension Plan

Tuition Reimbursement

Continuous learning and career growth

Job summary

Trimac Transportation System is seeking a Dispatcher to manage load plans, communicate with drivers and customers, and ensure compliance with safety and customer requirements. The role emphasizes accurate data recording, system updates, and proactive problem-solving in a fast-paced environment.

The position reports to the Dispatch Manager and requires attention to detail, strong communication, and the ability to coordinate among drivers and customers to meet service demands.

Qualifications

• High School Diploma.
• 2-3 years of related experience and/or training.
• Experience in a fast-paced environment.
• Experience using a variety of systems.
• Experience in the transportation industry.
• Post-secondary education is considered an asset.
• Experience in bulk and/or hazardous commodities an asset.
• Experience with TMW is considered an asset.

Responsibilities

• Communicate the load plan to drivers and customers.
• Ensure drivers have proper instructions to perform duties safely.
• Listen to driver concerns and act on them appropriately.
• Ensure the company meets all customer requirements and changes are communicated.
• Keep the dispatch system up to date.
• Identify opportunities to increase efficiency for company and customer.
• Ensure trailer interior washes are completed where required.
• Record all orders and trip events in the TMW accurately and timely.
• Audit TMW reports for compliance where applicable.
• Record service failure reports and bring to Branch Manager.
• Ensure drivers have adequate time to work safely within Hours of Work regulations.
• Ensure all drivers and equipment meet regulatory and corporate compliance.
• Assign the proper equipment for jurisdiction and job requirements.

Skills

Fast-paced environment

Excellent communication

Experience using multiple systems

Education

High School Diploma

Post-secondary education asset

Tools

TMW

Job description

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Pay Details

The base salary for this position will be commensurate with experience. The salary range for this role is $65,000 to $85,000 annually.

Schedule

The schedule for this position is a 4-on, 4-off shift rotation.

Job Details

Trimac has a focus on sustainable, profitable growth and an acceptable return on capital for the future. A critical element will be the execution of our growth strategy in uncertain environments, increasing the need for professional strategy development and the need to improve our marketing & business development acumen.

Reporting to the Dispatch Manager, the Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An eye for detail is key to the success of someone stepping into this role!

Responsibilities

This position is responsible for:

• Responsible for communicating the load plan to drivers and customers.
• Ensure the drivers have the proper instructions to perform their duties safely.
• Listen to all driver concerns and act on them appropriately.
• Ensure the Company meets all customer requirements, and any changes are communicated immediately.
• Ensure the dispatch system is up to date.
• Identify opportunities to increase efficiency for both the Company and the customer.
• Ensure trailer interior washes are completed where required.
• Ensure all orders and trip events are recorded in the TMW in an accurate and timely fashion.
• Where applicable audit TMW reports for compliance requirements.
• Service failure reports are recorded in TMW and brought to the attention of the Branch Manager or designate.
• Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations.
• Ensure all drivers and equipment meet regulatory and corporate compliance.
• Assign the proper equipment for the jurisdiction and the job requirements.

Qualifications

• High School Diploma.
• 2-3 years of related experience and/or training.
• Experience in a fast-paced environment.
• Experience using a variety of systems.
• Experience in the transportation industry.
• Post-secondary education is considered an asset.
• Experience in bulk and/or hazardous commodities an asset.
• Experience with TMW is considered an asset.

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Who You Are

• Good judgment, and strong operational focus;
• A decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment and makes timely decisions.
• Identifies and resolves problems proactively and in a timely manner.
• Look for ways to improve and promote safety, quality, and profitability.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills;

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene