Dispatcher

De Lacy Executive Limited; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

A logistics company is seeking a Dispatcher in Markham, Ontario. The role involves optimizing delivery routes, managing scheduling, and ensuring compliance with regulations. Successful candidates will have strong customer service skills, experience with dispatch applications, and the ability to work in a fast-paced environment.

Qualifications

• At least 2 years of experience in customer service and outbound logistics.
• Proficient in MS Word, Excel, Outlook, and dispatch software.
• Ability to work well independently and as part of a team.

Responsibilities

• Ensure all routes are accurately managed by the delivery application.
• Train and monitor drivers for compliance and performance.
• Provide reports for accurate invoicing and monitor delivery issues.

Skills

Customer service

Logistics

Scheduling

Organization

Teamwork

Education

College Diploma or University Degree

Tools

MS Word

Excel

Outlook

Badger/GPS

Job description

Our client, a childcare catering company, is searching for a Dispatcher. Reporting to the Shipping Supervisor, the Dispatcher will ensure all the delivery orders are uploaded properly and timely manner and route optimization. This is an onsite position in Markham, Ontario.

The Dispatcher is responsible for software utilization and optimization and other duties as assigned by Management. This includes ensuring scheduling the drivers and correct delivery manifests are current with the software and ensuring driver reviews are shared with the Shipping Supervisor and Customer Service.

RESPONSIBILITIES:

• Being on site at 6:00am, flexibility is an asset
• Ensuring all routes are on-routed in the delivery application (accurate and on-time)
• Routing optimization and identifying cost improvements
• Providing reports to Accounting to enable accurate invoicing for contractors
• Training and monitoring drivers through delivery application
• Assist in tracking driver issues and coach to correct / identify root cause issues
• Optimized the coordination of drivers to make food pick-ups for production as required
• Resolve issues regarding shipped orders directly with drivers and Customer Care
• Ensure compliance to legal regulations and company policies
• Provide recommendations/improvements to Management

DESIRED PROFILE:

• At least 2 years of experience in customer service, outbound logistics (dispatch application), excellent attitude, initiative and attendance
• Proficient in MS Word, Excel, Outlook + Badger/GPS (CIGO recommended)
• Working in a fast-paced environment with tight timelines
• Can work well independently as well as in a team
• Organized with the ability to prioritize and manage time well
• College Diploma or University Degree is an asset
• Values and seeks feedback from others
• Models and upholds the company’s charter and values
• Displays a high level of Integrity

De Lacy Executive Recruitment offers professional recruitment services for employers and candidates in Agriculture and Food & Beverage Processing. The De Lacy Executive team of professionals are committed to exceeding the expectations of those we serve. For more information about our services please call 800.672.8552 or email [e-mail]