Director of Product Support
Huron Tractor
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Benefits offered by this job
Job summary
Huron Tractor is seeking a strategic Director of Product Support to lead Parts, Service, and Customer Support across eleven locations in Southern Ontario. You will shape long-term aftermarket strategy, drive profitability, and build high-performing teams focused on customer uptime and service excellence.
You will partner with Store Managers, Sales, HR, and Finance to modernize operations, leverage analytics, and deliver a superior customer experience while ensuring safe operations and
Qualifications
- 10+ years of progressive leadership experience in dealership aftermarket operations, agriculture, heavy equipment, construction, or related industry.
- Proven success leading multi-location Parts and Service organizations with full operational and financial accountability.
- Demonstrated ability to lead organizational growth, operational transformation, and enterprise-wide initiatives.
- Strong financial acumen with experience managing budgets, profitability, and operational performance.
- Experience developing leaders and building high-performing teams.
Responsibilities
- Develop and execute long-term aftermarket strategy across Parts, Service, and Customer Support.
- Lead enterprise profitability by improving operational performance, customer retention, and recurring revenue.
- Drive initiatives that maximize customer uptime, equipment lifecycle support, and premium service experiences.
- Provide leadership to senior Parts and Service teams while building a culture of accountability and collaboration.
- Drive operational consistency across all locations while supporting local flexibility to meet customer needs.
- Partner with Sales, Marketing, Precision Agriculture, Finance, HR, and Store Managers to deliver an integrated customer experience.
- Lead modernization initiatives including dealership systems, telematics, precision agriculture support, workflow technologies, and digital customer communication tools.
- Use business intelligence, analytics, and performance metrics to guide decision-making and continuous improvement.
- Build succession plans, develop future leaders, and strengthen technician recruitment and career development programs.
Skills
Job description
At Huron Tractor, we know that ourrelationship with our customers doesn't end when they make a purchase - itbegins.
As one of Canada’s leading John Deeredealerships, with eleven locations serving Southern Ontario, we're committed todelivering exceptional Parts and Service support that keeps our customersproductive, profitable, and running when it matters most.
We're looking for a strategic,customer-focused leader to shape the future of Product Support for the organization.
To bethe most trusted equipment partner—recognized for exceptional service,innovation, and strong community roots.
Wedeliver industry-leading equipment, technology, parts, and service solutions tomaximize customer uptime and success. We are committed to team development,safe operations, continuous improvement, and strengthening the communities weserve.
Everythingwe do is guided by five core values:
- Customer Success – We exist to keep our customers running, productive, and successful.
- Integrity & Trust – We strive to do what is right, treating people with honesty, fairness, and respect.
- People & Community – We invest in our employees and contribute to the communities where we live and work.
- One Team – We collaborate across all locations and departments to succeed together.
- Innovation & Adaptability – We embrace technology, new ideas, and smarter ways of working to stay ahead.
The Director of Product Support isresponsible for leading Huron Tractor's enterprise-wide Parts, Service, andCustomer Support operations.
This is more than an operationalleadership role.
You'll be responsible for defining thelong-term strategy for one of the dealership's most important businessfunctions—ensuring customers receive industry-leading support throughout thelifecycle of their equipment while driving profitability, operationalexcellence, employee development, and sustainable growth.
Working closely with Store Managers,Sales Management, Precision Agriculture, HR, and Finance, you'll help shape thefuture of our aftermarket business by improving customer experience, developingour people, modernizing operations, and positioning Huron Tractor for continuedsuccess across all eleven locations.
As Director of Product Support, youwill:
- Develop and execute Huron Tractor's long-termaftermarket strategy across Parts, Service, and Customer Support.
- Lead enterprise profitability by improvingoperational performance, customer retention, and recurring revenue.
- Drive initiatives that maximize customeruptime, equipment lifecycle support, and premium service experiences.
- Provide leadership to the Corporate PartsManager, Corporate Service Manager, and Aftermarket Support Teams whilebuilding a culture of accountability, collaboration, and continuousimprovement.
- Drive operational consistency across alllocations while supporting local flexibility to meet customer needs.
- Partner with Sales, Marketing, PrecisionAgriculture, Finance, HR, and Store Managers to deliver an integratedcustomer experience.
- Lead modernization initiatives includingdealership systems, telematics, precision agriculture support, workflowtechnologies, and digital customer communication tools.
- Use business intelligence, analytics, andperformance metrics to guide decision-making and continuous improvement.
- Build succession plans, develop futureleaders, and strengthen technician recruitment, apprenticeship, and careerdevelopment programs.
- Serve as a visible organizational leader whoreinforces Huron Tractor's culture, values, and commitment to safety.
During your first year, you'll focuson:
- Developing a long-term strategic roadmap forProduct Support.
- Strengthening collaboration between Parts,Service, Sales and Precision Agriculture.
- Improving operational consistency across alleleven locations.
- Increasing customer retention, loyalty, andaftermarket market share.
- Enhancing technician development, leadershipsuccession, and workforce planning.
- Expanding the use of technology and connectedsupport solutions to improve customer responsiveness.
- Identifying opportunities to simplifyprocesses, improve efficiency, and strengthen financial performance.
- Building a high-performing leadership teamfocused on continuous improvement and customer success.
We're looking for an experienced leaderwho understands both the operational and strategic aspects of a moderndealership.
You have:
- 10+ years of progressive leadership experiencein dealership aftermarket operations, agriculture, heavy equipment,construction, or a related industry.
- Proven success leading multi-location Partsand Service organizations with full operational and financialaccountability.
- Demonstrated ability to lead organizationalgrowth, operational transformation, and enterprise-wide initiatives.
- Strong financial acumen with experiencemanaging budgets, profitability, and operational performance.
- Experience developing leaders and buildinghigh-performing teams.
- Exceptional communication, coaching, andrelationship-building skills.
- A collaborative leadership style focused onempowering others and delivering results.
Experience within a John Deeredealership, executive leadership in a multi-location organization, andknowledge of precision agriculture and connected support technologies areconsidered strong assets.
At Huron Tractor, Product Support iscentral to our customer and organizational success.
You'll have the opportunity to:
- Influence the strategic direction of one ofCanada's leading John Deere dealerships.
- Lead an organization that directly impactscustomer satisfaction, loyalty, and profitability.
- Develop the next generation of Parts andService leaders.
- Modernize dealership operations throughtechnology, innovation, and continuous improvement.
- Help build an industry-leading aftermarketorganization recognized for exceptional customer support.
- Work alongside a collaborative ExecutiveLeadership Team committed to investing in people and innovation.
- Competitive compensation
- Comprehensive health and dental benefits
- RRSP program
- Employee Assistance Program
- Life and disability insurance
- Paid time off
- Employee discounts
- Professional development through John Deereand internal learning opportunities
- Career growth within a growing organization
- A collaborative culture where your ideas makea difference.
We thank all applicants for theirinterest; however, only those selected for an interview will be contacted.
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