Head of Product Support & Customer Experience

Kaizen Lab Inc.; Canada; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

RRSP program

Employee Assistance Program

Life and disability insurance

Paid time off

Employee discounts

Professional development

Job summary

Huron Tractor, one of Canada’s leading John Deere dealerships, seeks a Director of Product Support to lead enterprise-wide Parts, Service, and Customer Support. You will shape the long-term strategy, drive profitability, and champion continuous improvement while developing talent across eleven locations.

This role requires strategic vision, strong leadership, and a passion for delivering exceptional customer experiences.

Qualifications

• 10+ years of senior leadership in dealership aftermarket operations or equivalent.
• Proven track record in multi-location management with P&L responsibility.
• Strong communication, coaching, and relationship-building skills.

Responsibilities

• Define long-term strategy for Parts, Service, and Customer Support.
• Lead profitability and operational excellence across locations.
• Develop leaders and build high-performing teams.
• Collaborate with store managers and departments to improve customer experience.

Skills

Leadership

Strategic planning

Financial acumen

Cross-functional leadership

Education

Bachelor's degree in business or related field

Tools

ERP systems

Job description

Huron Tractor, one of Canada’s leading John Deere dealerships, seeks a Director of Product Support to lead enterprise-wide Parts, Service, and Customer Support. You will shape the long-term strategy, drive profitability, and champion continuous improvement while developing talent across eleven locations.

This role requires strategic vision, strong leadership, and a passion for delivering exceptional customer experiences.