Corporate Service Manager

Huron Tractor; Exeter; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

RRSP

Employee assistance

Life & disability

Paid time off

Employee discounts

John Deere training

Growth opportunities

Collaborative team

Job summary

Huron Tractor in Ontario, Canada, is seeking a Corporate Service Manager to lead service operations across eleven dealership locations, coaching Service Managers and technicians, improving workflows, and delivering exceptional customer experiences.

The role emphasizes standardizing processes, driving KPI performance, and partnering with Store Managers on branch-specific action plans, while promoting safety and continuous improvement.

Qualifications

• 7-10 years of progressive leadership experience in dealership Service operations.
• Experience leading Service Managers, technicians, or other technical teams.
• Strong understanding of Service Department operations, financial performance, and customer support.
• Experience managing budgets and improving operational performance.
• Excellent coaching, communication, and relationship-building skills.
• Experience in a John Deere dealership or within agriculture, heavy equipment, or construction industries is a strong asset.

Responsibilities

• Support the execution of Huron Tractor's Service strategy across all dealership locations.
• Develop, implement, and improve standardized Service Department processes and best practices.
• Coach and support Branch Service Managers to improve operational performance and customer experience.
• Monitor KPIs including technician productivity, labor recovery, work-in-progress, warranty recovery, and profitability.
• Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
• Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance.
• Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
• Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
• Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
• Promote a strong safety culture by supporting OHSA compliance and safety standards.

Skills

Leadership

People Development

Operations Management

Customer Service

Budget Management

Communication

Job description

Help Build the Best Service Organization in theIndustry

Exceptional service doesn't happen byaccident - it happens through great people, consistent processes, and leaders whoare committed to continuous improvement.

At Huron Tractor, our Servicedepartments are critical to keeping our customers productive and theirequipment running when they need it most. As one of Canada's leading John Deere dealerships, with eleven locations serving Southern Ontario, we're investing inour people, technology, and processes to build an industry-leading serviceorganization.

We're looking for a collaborative,results-oriented Corporate Service Manager to support our eleven dealershiplocations by improving service operations, developing our Service Managers andtechnicians, and helping deliver an exceptional customer experience every day.

OurVision

To bethe most trusted equipment partner - recognized for exceptional service,innovation, and strong community roots.

OurMission

Wedeliver industry-leading equipment, technology, parts, and service solutions tomaximize customer uptime and success. We are committed to team development,safe operations, continuous improvement, and strengthening the communities weserve.

OurValues

Everythingwe do is guided by five core values:

• Customer Success - We exist to keep our customers running, productive, and successful.
• Integrity & Trust - We strive to do what is right, treating people with honesty, fairness, and respect.
• People & Community - We invest in our employees and contribute to the communities where we live and work.
• One Team - We collaborate across all locations and departments to succeed together.
• Innovation & Adaptability - We embrace technology, new ideas, and smarter ways of working to stay ahead.

About the Role

Reporting to the Director of ProductSupport, the Corporate Service Manager is responsible for supporting andcontinuously improving Service operations across all Huron Tractor locations.

Working closely with Store Managers,Branch Service Managers, the Corporate Parts Manager, Sales, PrecisionAgriculture, Human Resources, and other corporate teams, you'll help ensure ourService departments operate consistently, efficiently, and profitably whilemaintaining flexibility to meet the unique needs of each local market.

This role combines operationalleadership with hands-on coaching. You'll spend time in our branches supportingService Managers, improving workflows, developing technicians, implementingbest practices, and helping our teams deliver outstanding customer service.

What You'll Do

As Corporate Service Manager, you will:

• Support the execution of Huron Tractor's Service strategy across all dealership locations.
• Develop, implement, and improve standardized Service Department processes and best practices.
• Coach and support Branch Service Managers to improve operational performance and customer experience.
• Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability.
• Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
• Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance.
• Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
• Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
• Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
• Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards.
• Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience.

What Success Looks Like

During your first year, you'll focus on:

• Building strong relationships with Service Managers and Store Managers across all locations.
• Completing a comprehensive review of Service operations throughout the dealership.
• Standardizing key Service processes and performance expectations.
• Improving technician productivity, labor recovery, workflow, and work-in-process management.
• Strengthening technician recruitment, onboarding, apprenticeship, and mentorship programs.
• Developing consistent KPI reporting and branch scores.
• Supporting the rollout of Connected Support initiatives and new technologies.
• Building a culture focused on accountability, continuous improvement, customer service, and safety.

What You Bring

We're looking for an experienced Service professional who enjoys developing people, improving operations, and working collaboratively across multiple locations.

You have:

• 7-10 years of progressive leadership experience in dealership Service operations.
• Experience leading Service Managers, technicians, or other technical teams.
• Strong understanding of Service Department operations, financial performance, and customer support.
• Experience managing budgets and improving operational performance.
• Excellent coaching, communication, and relationship-building skills.
• A practical approach to problem solving and continuous improvement.

  Experience in a John Deere dealership or within the agriculture, heavy equipment, or construction industries is considered a strong asset, along with familiarity with Precision Agriculture technologies.

  Why Join Huron Tractor?

  At Huron Tractor, you'll have the opportunity to make a meaningful impact across one of Canada's leading John Deere dealerships.

  As Corporate Service Manager, you'll help shape the future of our Service organization by developing people, improving processes, and supporting the success of our branches.

  We offer:

  • Competitive compensation
  • Comprehensive health and dental benefits
  • RRSP program
  • Employee Assistance Program
  • Life and disability insurance
  • Paid time off
  • Employee discounts
  • John Deere technical and leadership training
  • Opportunities for professional growth and career advancement
  • A collaborative team environment where your expertise and ideas are valued.

  Compensation Range

  • $120,000 - $160,000 that includes a combination of salary and bonus
  • Placement within the wage range is based on skills, experience, and qualifications
  • Applicants with more or less experience and qualifications may be placed outside the salary range
  • Access to a company vehicle