Corporate Service Manager

Huron Tractor Ltd; Exeter; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Health and dental

RRSP program

Employee assistance

Life and disability insurance

Paid time off

Employee discounts

John Deere training

Career growth

Collaborative team

Company vehicle

Job summary

Huron Tractor Ltd. is seeking a Corporate Service Manager to drive service operations across eleven Ontario locations, building capabilities, improving workflows, and delivering exceptional customer service.

You'll coach Service Managers and technicians, implement standardized processes, monitor KPIs, and lead safety and continuous improvement initiatives to strengthen our position as a leading John Deere dealer.

Qualifications

• 7–10 years of progressive leadership experience in dealership Service operations.
• Experience leading Service Managers, technicians, or other technical teams.
• Strong understanding of Service Department operations, financial performance, and customer support.
• Experience managing budgets and improving operational performance.
• Excellent coaching, communication, and relationship-building skills.
• A practical approach to problem solving and continuous improvement.
• The ability to balance consistency across the organization while recognizing the needs of individual branches.

Responsibilities

• Support the execution of the Service strategy across all dealership locations.
• Develop, implement, and improve standardized Service Department processes and best practices.
• Coach and support Branch Service Managers to improve operational performance and customer experience.
• Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability.
• Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
• Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance.
• Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
• Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
• Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
• Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards.
• Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience.

Job description

Help Build the Best Service Organization in the Industry

Exceptional service doesn't happen by accident—it happens through great people, consistent processes, and leaders who are committed to continuous improvement.

At Huron Tractor, our Service departments are critical to keeping our customers productive and their equipment running when they need it most. As one of Canada’s leading John Deere dealerships, with eleven locations serving Southern Ontario, we're investing in our people, technology, and processes to build an industry-leading service organization.

We're looking for a collaborative, results-oriented Corporate Service Manager to support our eleven dealership locations by improving service operations, developing our Service Managers and technicians, and helping deliver an exceptional customer experience every day.

Our Vision

To be the most trusted equipment partner—recognized for exceptional service, innovation, and strong community roots.

Our Mission

We deliver industry-leading equipment, technology, parts, and service solutions to maximize customer uptime and success. We are committed to team development, safe operations, continuous improvement, and strengthening the communities we serve.

Our Values

• Customer Success – We exist to keep our customers running, productive, and successful.
• Integrity & Trust – We strive to do what is right, treating people with honesty, fairness, and respect.
• People & Community – We invest in our employees and contribute to the communities where we live and work.
• One Team – We collaborate across all locations and departments to succeed together.
• Innovation & Adaptability – We embrace technology, new ideas, and smarter ways of working to stay ahead.

About The Role

Reporting to the Director of Product Support, the Corporate Service Manager is responsible for supporting and continuously improving Service operations across all Huron Tractor locations.

Working closely with Store Managers, Branch Service Managers, the Corporate Parts Manager, Sales, Precision Agriculture, Human Resources, and other corporate teams, you'll help ensure our Service departments operate consistently, efficiently, and profitably while maintaining flexibility to meet the unique needs of each local market.

This role combines operational leadership with hands‑on coaching. You'll spend time in our branches supporting Service Managers, improving workflows, developing technicians, implementing best practices, and helping our teams deliver outstanding customer service.

What You'll Do

• Support the execution of Huron Tractor's Service strategy across all dealership locations.
• Develop, implement, and improve standardized Service Department processes and best practices.
• Coach and support Branch Service Managers to improve operational performance and customer experience.
• Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability.
• Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
• Partner with Store Managers to develop branch‑specific action plans that improve financial and operational performance.
• Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
• Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
• Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
• Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards.
• Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience.

What Success Looks Like

• Building strong relationships with Service Managers and Store Managers across all locations.
• Completing a comprehensive review of Service operations throughout the dealership.
• Standardizing key Service processes and performance expectations.
• Improving technician productivity, labor recovery, workflow, and work‑in‑process management.
• Strengthening technician recruitment, onboarding, apprenticeship, and mentorship programs.
• Developing consistent KPI reporting and branch scorecards.
• Supporting the rollout of Connected Support initiatives and new technologies.
• Building a culture focused on accountability, continuous improvement, customer service, and safety.

What You Bring

We're looking for an experienced Service professional who enjoys developing people, improving operations, and working collaboratively across multiple locations.

You have:

• 7–10 years of progressive leadership experience in dealership Service operations.
• Experience leading Service Managers, technicians, or other technical teams.
• Strong understanding of Service Department operations, financial performance, and customer support.
• Experience managing budgets and improving operational performance.
• Excellent coaching, communication, and relationship-building skills.
• A practical approach to problem solving and continuous improvement.
• The ability to balance consistency across the organization while recognizing the needs of individual branches.

Experience in a John Deere dealership or within the agriculture, heavy equipment, or construction industries is considered a strong asset, along with familiarity with Precision Agriculture technologies.

Why Join Huron Tractor?

At Huron Tractor, you'll have the opportunity to make a meaningful impact across one of Canada's leading John Deere dealerships.

As Corporate Service Manager, you'll help shape the future of our Service organization by developing people, improving processes, and supporting the success of our branches.

We offer:

• Competitive compensation
• Comprehensive health and dental benefits
• RRSP program
• Employee Assistance Program
• Life and disability insurance
• Paid time off
• Employee discounts
• John Deere technical and leadership training
• Opportunities for professional growth and career advancement
• A collaborative team environment where your expertise and ideas are valued.

Compensation Range

• $120,000 - $160,000 that includes a combination of salary and bonus
• Placement within the wage range is based on skills, experience, and qualifications
• Applicants with more or less experience and qualifications may be placed outside the salary range
• Access to a company vehicle