Executive Leader, Strategic Customer Success – Banking

ServiceNow; Toronto; Remote; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work model

Career development opportunities

Health and wellness benefits

Job summary

A leading tech firm is looking for a Principal Customer Success Executive in Toronto, Ontario. This role involves overseeing post-sale customer relationships to enhance satisfaction and retention. The ideal candidate will have significant experience working with C-suite executives and integrating AI into business processes. Responsibilities include leading complex transformations and improving customer engagement strategies. Applicants must have Canadian citizenship and a minimum of 15 years in client-facing roles. Salary and benefits will be competitive.

Qualifications

• Minimum 15+ years in client-facing roles focused on management or consulting.
• Experience with project problem diagnosis and client communications.
• Ability to influence senior stakeholders effectively.

Responsibilities

• Lead high-complexity transformations with strategic customers.
• Identify professional services pipeline opportunities.
• Drive operational consistency and ensure adherence to governance.

Skills

Experience in leveraging AI

Collaborating with senior IT and business leaders

Account management

Consulting

Transformation leadership

Project management

Education

PMP preferred

Canadian citizenship or permanent residency

Canadian Secret Security Clearance

Job description

A leading tech firm is looking for a Principal Customer Success Executive in Toronto, Ontario. This role involves overseeing post-sale customer relationships to enhance satisfaction and retention. The ideal candidate will have significant experience working with C-suite executives and integrating AI into business processes. Responsibilities include leading complex transformations and improving customer engagement strategies. Applicants must have Canadian citizenship and a minimum of 15 years in client-facing roles. Salary and benefits will be competitive.