Digital Services Owner: Agile Transformation Lead

Cynet systems Inc; Remote; CAD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Canada is seeking a Service Owner to oversee digital service delivery. The successful candidate will lead product teams, enhance client and employee experiences, and support the replacement of legacy systems. Ideal candidates should have over five years of experience in documenting business processes and working in agile environments. The role emphasizes user-centric design and operational transformation, offering competitive compensation and professional growth opportunities.

Qualifications

• Minimum of five years of experience documenting user requirements and business processes.
• Five years in leadership roles in IT solution development.
• Experience working in an agile development environment.

Responsibilities

• Provide oversight for the implementation of new digital services.
• Lead product teams to develop user-centered digital products.
• Oversee user acceptance testing and quality assurance.

Skills

Agile delivery methodologies

Stakeholder engagement

User-centric research

Business analysis

Change management

Communication skills

Education

Relevant post-secondary education in Business or IT

Tools

JIRA

Job description

A technology solutions provider in Canada is seeking a Service Owner to oversee digital service delivery. The successful candidate will lead product teams, enhance client and employee experiences, and support the replacement of legacy systems. Ideal candidates should have over five years of experience in documenting business processes and working in agile environments. The role emphasizes user-centric design and operational transformation, offering competitive compensation and professional growth opportunities.